Computer Operator II: The Computer Merchant, Ltd.

Job Title: Computer Operator II

Location: TUCSON, AZ

Job Description:

1 Enters commands on computers, tape drives, printers, data communications equipment, and plotters to integrate and operate equipment.

2 Interfaces with customers to ensure that servers are functioning and to gather information about new server requirements. Interfaces with vendors as appropriate to expedite resolution matters of significance.

3 Observes and researches peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage. Investigates, evaluates and resolves equipment problems and escalates issues as necessary to maintain job production.

4 Maintains audit trail of job activities and status to document productivity. Maintains specific quality records to ensure standards are met.

5 Monitors and maintains the production job schedule and ensures the schedule is adhered to in order to maintain performance.

6 Performs scheduled, such as daily, weekly, or nightly, backups on systems in order to maintain production.

7 Takes printers and terminals in and out of service as required and assists in resolving hardware related problems

in the data center. Coordinates the movement of equipment and assets in order to maintain production.

8 Monitors and computes customer data file restores to ensure that data are current and accurate.

9 Utilizes standard problem management tools to record discrepancies in the environment. Analyzes and evaluates incident reports and makes recommendations to reduce incident rate.

10 Assists workers in classifying, cataloging, and maintaining tapes to oversee and maintain computer operations.

Enters commands on computer and peripheral equipment to execute job production applications in accordance with defined procedures.

Skills:

CategoryNameRequiredImportanceLevelLast UsedExperience

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Additional Skills:

Please respond to Avik Patel at apatel@tcml.com or by phone at 800-617-6172 x4484 and reference job # 09-04321.