UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Training Manager (TRICARE) - Richardson, TX-310998
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description UnitedHealth Military & Veterans Services is part of the family of companies that make UnitedHealth Group one of the leaders across the US health care system.
We serve those who serve our nation, providing quality health care services to millions of military beneficiaries across the South.
Our commitment to helping people live healthier lives, and to continue the honor, satisfaction, and quality of the TRICARE military health benefit program is greater than ever. Our efforts complement the Military Health System to demonstrate the best blend of public and private health care solutions.
It's not just business as usual. It is one of our proudest endeavors.
If you're ready to help make health care work better for those who serve our nation. If you are smart, creative, and committed. If you want to make a difference. Consider being part of the elite team at UnitedHealth Military & Veterans Services.
UnitedHealth Group has submitted a proposal in response to the TriCare Managed Care Support Contract Solicitation (also known as the "T-3 Solicitation"). TriCare is the health care program serving active duty service members, National Guard and Reserve members, retirees, their families, survivors and certain former spouses.
As a potential government contractor, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF85P.
Training Manager - Duluth, MN; Tampa, FL; Richardson, TX
Primary Responsibilities:
- Develop and implement a TRICARE Customer Service Training program consistent with the TRICARE Operations Manual
- Lead, coordinate and integrate the training efforts of all Customer Service teams across the TRICARE program.
- Apply statistical techniques, when applicable, to measure quality and identify opportunities to improve processes and reduce variation.
- Using industry best practices, identify and prioritize training opportunities and propose training improvement measures.
- Design, facilitate, train, and evaluate cross functional Customer Service programs.
- Train other team members in training methods.
- Establish and implement training programs necessary to ensure predictable execution and continuous improvement.
- Establish metrics for training control and reporting.
- Develop policies and procedures required to proactively execute training programs and establish a culture of continuous learning and professional developments.
- Establish and maintain a repository of training programs and materials.
- Assume other leadership roles, as required.
- Travel may be required to support client requirements.
- Other job related duties as assigned by the VP of Customer Service.
This is an opportunity to share in something special; a chance for all of us to serve, to excel, and to know that we've made a difference for those families who have made our nation stronger Qualifications Qualifications:
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
