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Technical Support Manager: Halifax Corporation

Job IDTechSupport
Company NameHalifax Corporation
Job CategoryTechnology; Customer Service
LocationMechanicsburg, PA
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Desired Education LevelAssociates
Date PostedOctober 28, 2009
Halifax Corporation
View Halifax Corporation profile and job listings

Immediate opening for Tech Support Manager



Technical Support Manager

JOB DESCRIPTION:

Halifax Corporation has supported clients since 1967 providing a comprehensive range of enterprise maintenance services and solutions to a broad base of commercial and governmental clients throughout the United States. We provide 24x7 technology solutions. Our principal products are high availability hardware maintenance service and technology deployment & integration services. Additional information is available at www.hxcorp.com

JOB DESCRIPTION:

We are seeking professional individuals to perform in a technical call management capacity in our Mechanicsburg, PA facility.

  • Manage a team of Technical Support staff
  • Answering calls on the Technical Support phone line
  • Assisting field technicians with any technical issues they have while onsite
  • Responsible for select accounts SLA performance
  • Responsible for monitoring all open P1 service calls for cost effectiveness and SLA adherence
  • Parts movement (after hours)
  • New bid equipment evaluation and supportability
  • Driving escalated service calls to be closed in a timely manner

DESIRED QUALIFICATIONS:

  • 2+ years of Managerial experience
  • Help Desk experience
  • A+ Certification (plus any additional certifications)
  • Excellent communication skills
  • Sun server experience a plus
  • Dec Alpha server experience a plus
  • Windows server hardware certifications a plus
  • 2 years field hardware experience preferred
  • Unix, Microsoft, Mac OS experience
  • Printer knowledge a plus
  • Knowledge of contracted customer SLA's
  • Southware knowledge
  • Ability to work in an independent as well as a team environment
  • "Hands-on" experience with high-end equipment (servers, tape systems, hid-range equipment, controllers)

Must be flexible in work schedule since this is a 24x7 environment.

Starting salary: DOE

This is a Full-Time Permanent position offering our full line of benefits:MM, Dental, Vision, 401K and paid holidays, vacation and sick leave.

Please send resume as a Word.doc to maves@hxcorp.com


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