Company Description
The Siemens Industry Sector is the leading global supplier of production, transportation, building and lighting technologies. With integrated automation technologies as well as comprehensive industry-specific solutions, Siemens increases the productivity, efficiency and flexibility of its customers in the fields of industry and infrastructure. The Sector consists of six Divisions: Building Technologies, Drive Technologies, Industry Automation, Industry Solutions, Mobility and Osram. With around 222,000 employees worldwide and around 33,000 employees in the U.S., Siemens Industry posted a profit of EUR3.86 billion with revenues totaling EUR38 billion in fiscal year 2008 (September 30). www.siemens.com/industry
Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.
Job Description
Effectively coordinates and schedules branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines. Provides support, information, prioritization and coordination of assignments for field service personal. Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received. Coordinates monthly quality assurance efforts of appropriate branch personnel. Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. Also assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates all employee, service call and customer information in SAP. Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing. High School or GED. Technical school or Associates degree (2 year) preferred Senior- 5-8 years experience in customer service call handling, dispatching and service response in a related or technical industry required. Familiarity or experience with control, HVAC systems and engineering preferred Excellent organizational, interpersonal and verbal and written communication skills. Proficient in Microsoft Office and business software systems (i.e. SAP)
