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CUSTOMER SVC REP 1: Arrow Electronics, Inc.

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Job ID	900
Company Name	Arrow Electronics, Inc.
Job Category	Customer Service; Technology
Location	Tempe, AZ
Position Type	Full-Time, Employee
Experience	Unspecified
Date Posted	November 6, 2009 (Reposted Nov 23)

View Arrow Electronics, Inc. profile and job listings

CUSTOMER SVC REP 1

Job ID:	900	# Positions:	#
Location:	TEMPE AZ	Experience (Years):	UNSPECIFIED
Posted Date:		Category:	Customer Service

More information about this job:

Arrow Electronics, Inc., a Fortune 200 company (ranking: 151), is one of the world's largest electronics distributors, and one of Fortune Magazine's ‘Most Admired Companies'. Arrow Electronics is a global provider of electronic components, computer products, technical solutions and supply chain management services to some of the most successful companies around the world. We know that it takes dynamic and talented people to run a global business like ours. With a commitment to shared leadership, Arrow has an environment that fosters growth and development.

Customer Service Representative

Arrow Electronics, Inc.

Tempe, AZ

At present, we have an excellent opportunity for a Customer Service Representative in our Tempe, AZ location.

The main job function of this position is to maintain on-time delivery performance expectations within the customer base and support the Sales Marketing Reps team to further enhance Arrow's position within each customer.

Responsibilities for a variety of customer service /sales support / planning activities including but not limited to:

· Entering and maintaining sales order and expediting product delivery

· Scheduling/expediting work orders. Interface with manufacturing and suppliers to request basic delivery information. Review and take action on backlogs.

· Defective product management, process PO change requests

· Act as liaison between sales and material planning group through involvement in shortage calls, quality problems, programming, etc.

· Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Rep to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed.

· Interfaces with distribution centers on field quality reports and other customer requirements.

Basic Qualifications:

· High school diploma or Associates degree

· 2-4 years customer service experience

· Strong interpersonal, problem solving and customer service skills

· Excellent organizational, verbal and written communication skills

· Able to multitask, prioritize and deal with ambiguity

We offer a competitive salary and comprehensive benefits package. Please visit our careers website and apply online at http://www.arrow.com/careers. We are an equal opportunity employer.

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CUSTOMER SVC REP 1: Arrow Electronics, Inc.

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