Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.

• Job ID:   AU.0900406
• Company Name:   Kaiser Permanente
• Job Category:   Technology
• Location:   Aurora, CO
• Position Type:   Full-Time, Employee
• Experience:   5-10 Years Experience
• Date Posted:   October 29, 2009

Busines System Support Analyst Sr

INTERNAL POSTING PERIOD: 10/29/09 - 11/02/09

IF YOU ARE A COLORADO INTERNAL EMPLOYEE, YOU MUST PLACE YOUR BID ON THE BID LINE 303-614-1510, NOT ONLINE.

PREFERRED SKILLS: Epic experience is preferred, project implementation experience preferred.

JOB SUMMARY:
The scope of the Business Systems Implementation and Support Analyst family includes production support and development/implementation responsibilities. Production support work is focused on maintaining/supporting the day-to-day existing functionality/programs/applications. Work includes responding to end user/client problems/issues/requests within the application/system, supporting connectivity and interfacing issues with ancillary systems, and researching/remediation of potential legal/patient safety issues. Development work involves implementing new functionality/programs/applications to support a business need. The process is typically project-based and involves all aspects of the project life cycle from inception to implementation. Projects range from small enhancement configuration changes to large scale implementations of vendor programs/applications and work includes the ongoing support/maintenance of the new functionality/programs/applications.

Position includes: analytical research and critical thinking, reviewing/analyzing vendor release notes for technical fixes and enhancements, recommending/designing/developing solutions, performing financial analysis and estimating requirements, analyzing efficiencies, performing configuration changes, conducting/supporting functional testing, debugging/troubleshooting, reviewing and writing technical documentation, configuring/deploying the program/application/system update for implementation and ongoing maintenance.

Accountable for creating a culture of compliance, ethics and integrity. Maintains knowledge of and assures departmental compliance with Kaiser Permanente’s Principles of Responsibility and policies and procedures, and applicable regulatory requirements and accreditation standards. Responds appropriately to observed fraud or abuse.

POSITION REQUIREMENTS:
Four years experience in information systems, business, medical operations, or health care administration setting. Bachelor’s degree may be considered as equivalent experience.
Four years of relevant work experience in areas such as systems analysis, systems implementation, project management, data analysis, finance or closely related field. Masters Degree may be considered as equivalent of up to two years of this requirement.
Demonstrated ability to lead work teams.
Demonstrated results in implementing support or development projects of medium to large size.
Proficiency with Microsoft Office Suite required. Excellent written, verbal and interpersonal communication skills required. Strong customer service skills required.
Experience with Epic Systems software a plus

ESSENTIAL DUTIES:
Supports/maintains day-to-day existing functionality/programs/applications including ancillary systems support and performs intermediate to advanced system analysis and troubleshooting to resolve end-user/clients issues, technical problems and potential legal/patient safety issues.
Performs intermediate to advanced system analysis and troubleshooting to implement new functionality/programs/applications for medical/financial operations understanding complete end-to-end system integration.
Researches, configures, tests and implements complex new functionality/programs/applications to support a business need. Works with the test team throughout the development and implementation life-cycle.
Mentors other technical analysts on troubleshooting issues of intermediate to advanced complexity and creating system design solutions.
Performs financial analysis for cost/budget impacts related to new functionality/programs/applications.
Performs intermediate to advanced system analysis to analyze/research software vendor release notes (fixes and enhancements), newly submitted ideas, project changes, etc. and identifies/recommends specific system build configuration or work flow changes required.
Creates thorough system design and build documentation.
Performs all duties with minimal to no oversight.
Collaborates with Medical Operations, Medical Groups, Vendor(s), National and Regional teams, KPIT and other internal KP departments.
Performs advanced analysis using databases and data reporting tools.
Grows expertise to support end to end data flow and Kaiser Revenue cycle processes.
Performa other duties as assigned.

For Essential Responsibilities
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.

Functional and Environmental Factors available upon request.

SCHEDULE: MON - FRI - 8:00AM - 5:00PM

STARTING SALARY RANGE : $4,864 - $6,205 (Monthly)

- Kaiser Permanente is an AA/EEO employer -

><br