BENCH JEWELER: EZCORP

Value Pawn & Jewelry (Value) is part of one of the nation’s largest publicly-owned pawn chains. Value operates stores throughout the Southeastern United States and generated more than $110 million in revenue last year. The company loans money on anything of value, and sells jewelry, tools and electronics along with a wide range of other merchandise. Our attention to exceptional customer service, timely merchandising and a family-friendly atmosphere constitutes our formula for success. As a testament to our employee-centric atmosphere and customer service, Value has consistently been honored in The Orlando Business Journal’s “Best Places to Work” and in Inc. Magazine as one of the fastest growing companies.

Responsibilities: Bench Jeweler's at Value spend a portion of every day completing tasks that are specifically related to the Jewelry aspect of our business: Cleaning and Repairing, Merchandising & General Customer Development.

· Provide initial customer service as it relates to jewelry repair, cleaning, service and questions – be available to explain the value and benefits of jewelry as needed..

· Clean & Repair Jewelry as needed. Changes watch batteries, size rings and repairs chains, necklaces, and bracelets, provide rhodium and gold plating. Advices management on time and cost related to repairs.

· Help with Identification of precious Metals and Stones, especially Gold, Silver, & Diamonds.

· Sets stones and re-tip mountings to secure precious stones and diamonds.

· Maintains a clean & safe work area that includes special Jewelry Repair & Cleaning Equipment.

· Work with store management to provide guidance to increase profitability as it relates to growing a jewelry repair and cleaning business and properly merchandising jewelry for resale.

· Establish, maintain and support positive rapport with all employees.

· Ability to design and manufacture custom jewelry pieces as requested by management and customers.

· Achieve daily/weekly/monthly performance goals as it relates to company audits regarding shrinkage and corporate Clean & Green Standards.

• Minimum 5+ years work experience

· Proven customer services skills that include a genuine willingness to help.

· Prior experience working as a jeweler providing skilled services as it relates to repair, cleaning, designing, manufacturing, watch repair and other aspects of the trade required.