UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Customer Service Supervisor - Overland Park, KS-313608
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description Prescription Solutions is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated pharmacy teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference.
Primary Responsibilities:
- Provide expertise and customer service support to members, customers, and/or providers
- Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
- Coordinate, supervise and is accountable for the daily activities of business support, technical or production team or unit
Prescription Solutions is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. New ideas are welcome. And passion for improving the lives of our customers is a motivating factor in everything that happens. Qualifications Qualifications:
Requirements:
- 2 years experience working in a call center or a Bachelors degree is required
- 1 year of Human Resources policies and procedures required
- 1 years of proven exemplary coaching / motivational skills at both an individual and team level as either a team lead, educational role or the like is required
- High School Diploma or GED is required
Assets:
- 2 years of customer service experience in medical claims processing and/or healthcare insurance environment is strongly desired
- Experience in team interactions, performance matrix and improvement methods / projects (e.g., coaching, quality, productivity) is an asset
- 2 years experience managing personnel is preferred
- Medical billing experience is desired
- Experience in a working Pharmacy is a plus
- 1 year project management experience preferred
- 6 months of demonstrated leadership/facilitation skills preferred
- BS/BA degree or equivalent 2 years of work experience in a call center preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
