Store Manager/Sales Team: THE UPS STORE

To ensure an intimate customer experience with each customer by providing efficient and effective service to meet and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Smile. Greet customers and determine how to exceed their expectations.

· Deliver exceptional customer service through customer interaction and quality product delivery.

· Receive, sort and place mail in mailbox modules accurately.

· Record all sales transactions on POS and accurately process cash, check, money orders and credit card transactions. Print reports as requested.

· Pack contents for shipping using established procedures and products.

· Operate all other software packages.

· Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.

· Write or print documents for traces and shipping claims.

· Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)

· Close out of POS to include: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with Company policy and procedure.

· Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines.

· To be responsible for all the opening and closing duties of the store.

· General housekeeping duties.