Job Title: Operations Coordinator

Job Description :

Qualifications

Education/Certification

• Bachelors Degree from Accredited College or University (required)

Required Knowledge/ experiEnce

• Advanced level computer skills in Windows, Outlook, Word, and Excel (required)
• Computer/network basic maintenance/repair experience (preferred)
• Graphic Arts and/or Website Design experience (preferred)
• Quality management experience in a service organization (preferred)

Abilities/ Other

• Advanced research skills
• Excellent organizational skills
• Read, write and communicate in English

Basic Duties/ Responsibilities

• Follow all ISO procedures and work instructions
• IT
• Troubleshoot/Repair PC and Network problems
• Troubleshoot/Repair software problems.
• Troubleshoot/Repair office equipment
• Coordinate hardware/software repair with outside vendors as approved by Vice President-Operations
• Research and recommend computer hardware/software purchases
• Train staff on use of hardware/software
• Research and assist Vice President-Operations in upgrades to software
• Maintain phone system
• Quality Management
• Update ISO Manual/procedures/documents as necessary
• Communicate and train staff on changes in procedures to internal staff
• Track and record Quality Objectives
• Assist in development and implementation of ISO Corrective Actions, Preventive Actions, and Continuous Improvement Activities
• Operations
• Maintain Agency and Principal Non-resident Insurance Licenses
• Maintain Insurance Carrier Files including Contracts, Production Reports, and Licensing information
• Plan and coordinate office social events as requested by Vice President-Operations
• Design and order marketing materials as requested by Vice President-Operations
• Maintain Agency website
• Other duties
• Other tasks assigned by President, Corporate Treasurer, or Vice President-Operations