Plan, design, engineer, develop, implement, and troubleshoot infrastructure technologies on the customer-servicing network. Provide subject matter expertise around specific technologies. Provide project management for the deployment of customer-servicing projects. Act as the vendor interface for support of applications and technologies. Evaluate and implement new technologies, policies, and procedures for business network operations. Responsibilities:

• Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals
• Analyze network and system response and determine tuning recommendations to improve performance
• Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue / crisis resolution
• Scheduled rotational on-call assignment
• Provide project management oversight to customer-servicing infrastructure implementation projects
• Implement technology and customer-servicing infrastructure changes
• Evaluate new product / solutions for inclusion in our customer-servicing network
• Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs
• Design an effective test plan for any new / changed customer-servicing infrastructure
• Support identification and collection of metrics and performance reporting processes
• Develop a full suite of documentation as it relates to the customer-servicing network infrastructure (Work Plans, Standards, Policies and Procedures, etc.)

• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or Mathematics (preferred)
• CCIE, CCNA, or CCNP Certification is desirable
• 3 to 5 years of relevant work experience in Cisco Hardware: Cisco 2600, 3600, 7200, 7500, ESR, GSR, IGX and Ca
• Nortel Switch Model (DMS 250 and 500)