Retail Store Manager: Staples, Inc

General Manager

Position Summary: Establish and maintain an environment to support Easy Sales and Service.

General Purpose: Customer Service, Operations, Results, People Development, Sales Management

Role Qualifications:

• • Teach and reinforce behaviors that result in managers and associates delivering Easy Sales and Service
• • Coordinate and manage all store operations
• • Develop associates to achieve results

Position Responsibilities:

• • Supervise, recruit, train, develop, coach, and communicate with all associates and managers as well as assess performance
• • Ensure a positive customer experience
• • Achieve store level earnings and sales goals
• • Supervise store security and safety
• • Maintain adherence to all company policies and procedures
• • Perform other related duties as assigned

Essential Skills and Experience:

• • Analysis: gathers specific and relevant information to fully understand problems
• • Decision Making: uses the appropriate knowledge, information and expertise in making decisions
• • Planning: establishes clear, realistic timelines to accomplish objectives
• • Managing Execution: delegates responsibility and conveys clear expectations
• • Financial Acumen: draws accurate conclusions from financial and quantitative information
• • Focus on Service: identifies and anticipates customer requirements, expectations and needs
• • Engage and Inspire: projects a positive image and serves as a role model to other’s
• • Developing Others: provides feedback, coaching, and guidance to enhance others development
• • Building Relationships: relates to people in an open, friendly, accepting manner
• • Leveraging Diversity: creates a respectful and inclusive environment
• • Results Orientation: demonstrates a strong drive to achieve meaningful results
• • Adaptability: adapts appropriately to competing demands and shifting priorities

Preferred skills and experience:

• • Bachelor’s Degree in Business Administration or related field
• • Three to five years progressively responsible store management experience in a retail environment.

Reporting to this person: Assistant Managers and all store associates