Cole Haan, Store Manager, Outlet Division, Carlsbad Premium Outlets, CA: Cole Haan

Overview:

Directs and controls all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures.

Core Accountabilities:

Revenue Generation:

• Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.
• Coach and develop staff to exceed individual and store goals.

Establishing the Stores Selling and Service Culture:

• Coach and develop staff to provide a world class shopping experience.
• Connect with your customers by meeting and anticipating their needs.

Operational Excellence:

• Achieve/Exceed all financial and operational objectives with regards to expense control, loss prevention, audits/checklists and weekly reports.
• Monitor and maintain compliance of all policies and procedures.

Product and Visual Merchandising:

• Execute and maintain visual merchandising standards consistent with company brand standards and directives.
• Analyze market trends in partnership with District/Area Manager to ensure an effective strategy exists that drives sales revenue opportunities and achieves visual merchandising standards.

Management of Human Resources/Creating Team Success:

• Create and maintain positive employee relations through building, leading and developing a quality store team.
• Ensure on-going specific and immediate coaching and feedback, and delivery of all performance documentation in a timely manner.
• Communicate with District Manager/Area Manager on coaching and conflict resolution.

• BA in Business Administration, or related field.
• 2-3 years of high volume store management experience.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
• Strong Computer skills: POS Systems and Microsoft Office.
• Staff Development Experience: Knowledge in staffing, coaching, counseling, training and development.