UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.
That's how it is at Ovations. Every day, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.
Primary Responsibilities:
Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. Operational Trainers are responsible for the effective delivery of training programs across Ovations. Trainers are expected to apply various training delivery techniques to train business processes, soft skills, products and systems. This also includes basic computer functions, appropriate call center/service skills, telephone skills, member benefits, and system enhancements. Trainers may also be involved in the design process.
Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.
Qualifications
Requirements:
- 1 year of teaching or training experience
- 1 year of facilitation or presentation experience
- Proficient skill level with Microsoft Word, PowerPoint, and Outlook
- High school education or equivalent experience
Assets:
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Experience developing training materials
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Adult Learning experience a plus
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Experience working in a call center
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
