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Direct Sales Representative; Lebanon, NH: Comcast Corporation
    North Central
Western New England Lebanon, NH Direct Sales- Sales & Marketing IT'S MORE EXCITING HERE! Founded in 1963, Comcast is the nation's leading provider of entertainment, information and communication products and services and in 2009 was voted one of Connecticut's best places to work. With more than 24 million customers, its content networks and investments include E! Entertainment Television, Style Network, Golf Channel, VERSUS, G4, PBS KIDS Sprout, TV One, and more. • Demonstrate strong understanding of Comcast products, promoting and selling offerings to residential customers by knocking every door within assigned territory. • Demonstrate thorough & recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet, and phone services. • Effectively communicate and develop rapport with customers. Evaluate customer's existing and potential product needs and make recommendations. • Increase customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers. • Evaluate competitive offers and frame response to show the benefits of Comcast. • Consistently meet and exceed sales goals as established by local market. Independently establish and organize daily sales activities. • Generate business through established and approved creative methods of lead generation. • Implement effective sales closing techniques to ensure product installation goal is achieved. • Complete associated paperwork following each customer contact in a timely and legible manner to ensure all details of transaction are completed according to approved and standardized procedures. • Report on all daily activity, including homes targeted, contacts, sales, presentations, objections, follow-up program, retention leads and saves, upgrades, competitive updates, etc. • Identify competitive homes (e.g., Dish and Overbuild) and report competitive homes for operation to code in database. • Daily check in with Direct Supervisor to review executed sales documents and contact sheets. • Retrieve and return any returned converter/modems. Complete voluntary & non-pay disconnects. • Attend team meetings and training sessions as determined by supervisor. • Demonstrate work schedule flexibility as needed to ensure adequate coverage of sales territory. • Demonstrate professional conduct and appearance. • Punctual, regular and consistent attendance. • Demonstrate strong understanding of Comcast products, promoting and selling offerings to residential customers by knocking every door within assigned territory. • Demonstrate thorough & recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet, and phone services. • Effectively communicate and develop rapport with customers. Evaluate customer's existing and potential product needs and make recommendations. • Increase customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers. • Evaluate competitive offers and frame response to show the benefits of Comcast. • Consistently meet and exceed sales goals as established by local market. Independently establish and organize daily sales activities. • Generate business through established and approved creative methods of lead generation. • Implement effective sales closing techniques to ensure product installation goal is achieved. • Complete associated paperwork following each customer contact in a timely and legible manner to ensure all details of transaction are completed according to approved and standardized procedures. • Report on all daily activity, including homes targeted, contacts, sales, presentations, objections, follow-up program, retention leads and saves, upgrades, competitive updates, etc. • Identify competitive homes (e.g., Dish and Overbuild) and report competitive homes for operation to code in database. • Daily check in with Direct Supervisor to review executed sales documents and contact sheets. • Retrieve and return any returned converter/modems. Complete voluntary & non-pay disconnects. • Attend team meetings and training sessions as determined by supervisor. • Demonstrate work schedule flexibility as needed to ensure adequate coverage of sales territory. • Demonstrate professional conduct and appearance. • Punctual, regular and consistent attendance. Required Skills: • Demonstrated record of success in outbound sales environment with emphasis on business to consumer sales. • Goal -oriented individual • Thorough understanding of video, high-speed internet, and phone services. • Excellent and engaging communication skills, ability to build quick rapport with customers • Ability to ask effective questions to understand the situation and customer issues/challenges • Positive attitude: pursues sales goals with self-confidence and resolve, bounces back after disappointment or rejection • Ability to quickly adapt when facing resistance or changing customer priorities • Ability to maintain solid relationships with subscribers • Strong customer service background. • Good time management and organizational skills • Neat, professional personal appearance • Technical capability (computer knowledge, billing system, databases). • Reliable personal transportation. Valid Driver's license. • Ability to work extended hours and weekends. • High School diploma or equivalent - college degree preferred.
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