Citrix Administrator: Health Choice Network

Health Choice Network is searching for a Citrix Administrator to join our Network Operations team at the Corporate office in Doral.

Core Responsibilities:

• Supports and encourages others to support the Mission , Core, Values and Goals of Health Choice Network
• Installs new software releases, system upgrades, evaluates and installs patches and resolves software-related problems.
• Responsible for the direct management of Citrix Specialist(s).
• Maintains day-to-day computer systems operations at network level.
• Responsible for trouble-shooting system problems: e.g., lockups, system errors and hardware component malfunctions as required.
• Installation of new and upgraded hardware at Network.
• Follows guidelines established in HCN MIS Consistency policy, Support Policies and Procedures, and User Code of Ethics.
• Follow up with center contacts on outstanding issues on a regular basis.
• Create and track cases in the HCN Service Call log (HEAT), update on a regular basis, and communicate to appropriate parties in a timely manner.
• Is available after hours, as necessary, to assist with emergency IT issues.

Education, Certifications, Experience and other requirements:

• Graduate of an accredited college or university with at least a Bachelor’s degree in a computer-related field, or a minimum of seven (7) year’s experience in an IT-related position; or equivalent combination of education and experience.
• Must be able to type at least 45 wpm and possess extensive knowledge of Windows and Microsoft Office applications including Office, Excel, Project, Access, and Outlook.
• Required IT certifications include CompTIA A+ and CompTIA Network+ and/or Microsoft Certified Professional in any Windows Server 2003 core exam or Microsoft Certified IT Professional in a Windows 2008 exam, preferably Microsoft Certified Systems Engineer (MCSE).
• Citrix Certified Administrator XenApp 4.5/5.0 (CCA) is REQUIRED.
• Superior knowledge of Windows operating systems and PC hardware components and overall proficiency with these components.
• Proven experience installing, configuring, and maintaining Windows XP, Windows VISTA, Windows 2003 Server.
• Proven experience in Citrix presentation server 4.5 or Citrix XenApp 5.0 in a Windows 2003 infrastructure.
• Experience troubleshooting LAN/WAN issues in a Windows 2003 network infrastructure.
• Knowledge of telecom fundamentals, i.e. PBX or VOIP systems.
• Understanding of email protocols including SMTP, POP3, MAPI, and IMAP in a Microsoft Exchange environment.
• Exceptional planning, time management, problem solving and logical troubleshooting computer skills.
• Strong communication and interpersonal skills and excellent Customer Service skills including telephone conversations and face-to-face.
• Must be willing to travel outside of home base of employment to member centers, as required to provide support.
• Position may require long weekday and weekend hours and being on-call on a rotating basis.
• Previous experience in community health center, medical office or dental office setting and/or knowledge of Healthcare Information Systems, preferably with the Medical Manager system preferred.

This position reports directly to the Senior Systems Administrator.

Health Choice Network is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding affirmative action requirements in all programs. HCN is also a drug-free workplace.