| Job summary | | Business Title | Cust Serv Rep 1,2, or 3 (DOE) | | Job Requisition # | 1478 | | Full/part time | Full-Time/Regular | | City: | Seattle | | State: | WA | | About Us RR Donnelley is the world's premier full-service provider of print and related services, including document-based business process outsourcing. Founded more than 144 years ago, the company provides solutions in commercial printing, direct mail, financial printing, product customization, print fulfillment, forms and labels, logistics, call centers, transactional print-and-mail, print management, online services, digital photography, color services, and content and database management to customers in the publishing, healthcare, insurance, advertising, non-profit, consumer package goods, retail, technology, financial services and many other industries. The largest companies in the world and others rely on RR Donnelley's scale, scope and insight through a comprehensive range of web-based tools and innovative technology, variable printing services, market-specific, and customized supply chain solutions. Job Details Job Description With supervision as appropriate, functions as a contact/intermediary between clients, sales, and manufacturing providing availability as necessary. With guidance, supports clients through all production phases, advising the most efficient and economical manufacturing means. Reviews customer specifications with CSR for adherence to capabilities and with guidance provides production alternatives when necessary. Actively seeks opportunities to increase knowledge of division capabilities and procedures. Models the behavioral expectations of Business Culture Leadership. Performs other duties as assigned or requested. Required Skills The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1) College degree in printing technologies or business related field or equivalent. Solid interpersonal skills and written and oral communication skills. Demonstrated technical aptitude, basic math skills, and analytical/problem solving skills and computer proficiency. 2) Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job. 3) Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company. 4) Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully. 5) Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job. 6) Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments. 7) Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others. 8) Must be able to work weekends and holidays. Required Experience RR Donnelley is an EEO/AA Employer 
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