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Manufacturing Customer Svc: Great Work Employment Services

Company NameGreat Work Employment Services
Job CategoryManufacturing/Operations; Customer Service
LocationAkron, OH • Cuyahoga Falls, OH
Position TypeFull-Time, Employee
Salary$20,000 to $30,000 per year
Experience2-5 Years Experience
Desired Education LevelAssociates
Date PostedOctober 20, 2009
View Great Work Employment Services profile and job listings

Customer Service in a Manufacturing Company



Please ONLY respond if you have experience in Customer Service IN a Manufacturing Company.

Previous experience is Mandatory to be considered for the position.

In addition, resume must reflect experience in a manufacturing setting with the following:

1. Communicating with customers:

a. Information regarding products, terms, and lead times.

b. Inquiries regarding order status, deliveries, etc.

c. Complaints

d. Other customer questions and inquiries

e. Pricing as established by the sales department on existing orders

f. Proof of deliveries

g. Call in C.O.D. fees, as necessary

Duties to include:

1. Enter all customer purchase orders within 24 hours of receipt.

2. Enter all releases for blanket orders of assigned accounts by entering the planned and firm dates on a daily basis. Makes commitments to the customers related to filling customer order requirements, such as delivery dates and special requirements.

3. Performs Post Acknowledgment customer service functions to resolve customer issues i.e.: change orders/cancellation requests, expedited delivery, etc. Interfaces with both the Sales Department and Production to pro-actively resolve customer delivery issues and provide the highest level of customer service and communicates the information to the customer.

4. Performs Post Shipment customer service, order tracking and post shipment certification requests.

5. Reviews credit report for processing in accordance with established policies and procedures. Performs soft collection function for accounts assigned by the SBU General Manager or Customer Service Manager. Refers all past due accounts with unresolved issues to the Finance CFO.

6. Responsible for daily accounts receivables calls to assigned accounts, document customer response in computer.

7. Documents all customer correspondence of significance per company policy.

8. Responsible for the accuracy of the information contained in the JDE Address Book records for SBU assigned accounts

Great Work! Employment Services has been servicing NorthEast Ohio for 17 years .

We offer opportunities with outstanding companies at no fee to you.

As a field employee you have the opportunity to

1. purchase health insurance

2. earn vacation and holiday pay

3. work with local, growing companies

There is a difference, Experience Great Work!

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