Job Description
Candidate will provide customer support assistance in a Windows XP/2000 environment. This position requires the ability to take incoming user calls over the telephone, log calls in Peregrine Service Center, and resolve them in a timely manner. Must be able to meet SLAs in a high volume environment. Must have solid MS application experience. Candidate will provide extensive support to remote customers utilizing Citrix and must be able to troubleshoot remote access problems effectively. Candidate will be responsible for some network administration tasks to include creating new users, assigning rights, resetting passwords, etc.hj*
Part-Time Shift:
Saturday - 5am to 6pm
Sunday - 5am to 6pm
Monday - 8an t0 3pm
Required Skills
Hardware: Experience working with a variety of Intel based PCs, laptops and servers; network printers; Blackberry hardware support.
Software: Knowledge of Windows XP, Windows 2000, MS Office Professional, MS Exchange, Citrix, MS Office 2007, Remote Desktop software experience (SMS), TCP/IP, Outlook Exchange, Blackberry software support.
Desired Skills
Certifications: Microsoft Certified Desktop Support Technician (MCDST) and Microsoft Certified Systems Administrator (MCSA) are both highly desired. Candidate should have experience assisting customers utilizing the Windows XP Remote Assistance feature in SMS. The HDI Customer Support Specialist Certification (CSS) or HDI Help Desk Analyst Certification (HDA) is highly desired. Experience with a incident ticketing system such as HP Service Center(Peregrine)or Remedy is highly desirable.
Education
High school diploma or equivalent.
Experience
2 years IT related experience troubleshooting hardware, software, and connectivity issues. Must have at least 1 year experience in an IT call center environment. Due to the amount of direct interaction with customers and client, excellent communication skills (written and verbal) are required. Must be highly reliable and able to work independently. Helpdesk/Call Center Experience, User Support, Win XP/2000, Outlook, Ticketing System knowledge/experience.
Requirements
Duties may require bending, twisting and lifting of materials up to 25 lbs. Duties will require standing, walking, sitting, crawling, reaching, speaking, and hearing.
Hazards
None
More about Dell Perot Systems
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
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