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Manager I, Customer Financial Services Management (Consignment & Retail Distribution): SanDisk

Job ID5699BR
Company NameSanDisk
Job CategoryAccounting/Finance
LocationMilpitas, CA
Position TypeFull-Time, Employee
Experience10-15 Years Experience
Desired Education LevelBachelor's degree
Date PostedOctober 13, 2009 (Reposted Nov 19)
SanDisk
View SanDisk profile and job listings

In this position the Customer Financial Services Manager will direct and manage all aspects of customer account relationships for a specific account base, including collections and deduction management. Key responsibilities will be to supervise a team of collectors and deductions analysts in order to meet departmental goals, objectives and metrics. Responsible for managing a portfolio to achieve strategic corporate goals. Identify target risk area to focus on improving payment habits and minimizing customer payment deductions. Build and maintain strong working relationships cross functionally, i.e. sales personnel, operations and sales finance. Act as focal point for customer interactions relative to payment, collections and deductions issues. Assess, develop and implement collection and deduction management practices specific to the nature of retail distribution accounts. Act as first level escalation for resolution of credit and collection issues. Ensure that past due accounts receive timely, consistent and appropriate collection action. Analyze customer accounts and credit risks to make recommendations to place accounts on hold or send to collections. Responsible for managing customer relationships and driving timely dispute problem resolution with business partners and internal management. Provide mentoring and necessary training to collections and deductions staff. Maintain proactive and positive interface with both internal/external management. Determine methods and procedures to be used when conducting assignments, and provide leadership and guidance to personnel. Contribute to the development and achievement of organization's goals and objectives and administers company policies. Perform full range of managerial duties for supervised employees including recruitment, salary administration, performance reviews, coaching/counseling, and employee development.

This position requires a BS/BA degree or equivalent with 10 or more years of related experience and 5 or more years of direct management experience.


The ideal individual must have proven ability to achieve results in a fast moving, dynamic environment. Excellent communication (written and verbal) and organizational skills. Managing multiple projects simultaneously. Strong coaching and team building skills. Ability to manage multiple priorities. Outstanding management skills, including diplomacy, clear communication style and employee development. High level of skill in developing, mentoring, empowering, managing, and supporting staff. Excellent planning and problem solving skills with the ability to work in a fast paced and limited resource environment. Excel, PowerPoint, SAP, and other system knowledge is required. Dynamic, motivated, and results oriented creative thinker.

SanDisk offers a highly competitive compensation package and great benefits, which include Stock Options, ESPP, matched 401 (K), comprehensive insurance and tuition reimbursement. SanDisk is an equal opportunity employer.


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