Job Duties and Responsibilities:
Business Standards:
· Contributes to company financial objectives by achieving or exceeding studio sales and profitability goals set by the company.
· Analyses self performance to ensure company objectives are achieved. Partners with the Studio Manager to create a personal SMART action plans when necessary to develop skills.
· Accompany a member of management to the bank with daily deposit, at opening.
· Contributes to studio by accomplishing required results as needed or assigned.
· Manages time effectively through proper planning.
· Completes studio operational requirements according to company guidelines by completing assigned tasks.
· Achieves sales goals by following workflow and using company tools effectively.
· Accountable for funds in the POS system, including sales, payments, opening and closing validation.
· Maintains integrity of customer data by accurately capturing and entering customer information into the POS system.
· Assists with opening and closing procedures based on scheduled hours. This may require early arrival or staying until the last customer has left the studio.
· Provides a clean studio environment by assisting with daily cleaning and maintenance of brand standards & equipment.
Team Player:
· Fosters a professional, productive, fun and rewarding studio environment that is free from any form of harassment and other forms of inappropriate behaviors.
· Stays up to date with all company communication, Portrait Times Magazine, Event Plans, updated policies and procedures in the Communication Binder.
· Represents the Picture People brand through adherence to uniform and grooming standards.
· Follows all company policies and procedures.
Customer Service:
· Makes customers feel welcome and comfortable in the studios by acknowledging them with a friendly and enthusiastic smile.
· Ensures exceptional customer service is delivered to every customer, by scheduling appointments, providing price, product and service information, and answering questions
· Ensures a quality product is delivered to every customer by editing, uploading, and printing according to the company’s standards and procedures.
· Consistently contributes to company objectives by following all operating policies and procedures and by ensuring quality products are delivered to every customer.
· Provides an exceptional studio experience to our customers that are consistent with brand standards.
· Follows all safety policies and procedures consistently providing customers and other employees a safe and clean studio environment.
· Fulfills the “Promise”.
Marketing:
· Participates in local marketing efforts as required by the company.
· Conducts telemarketing, StarSearching, and Studio Tours.
· Participates in utilizing the appropriate local marketing resources to find opportunities in the Mall and community and plans and helps execute events to drive new business into their studio.
· Participants in the Mobile Photography efforts by achieving or exceeding company goals in scheduling and completing photography sessions/tasks.
Job Qualifications:
· Experience working with young children and their parents.
· Strong sales knowledge and skills.
· Strong customer service skills.
· Strong organizational skills.
· Professional photography experiences a plus.
· Ability to multi-task and demonstrate composure under pressure and in a fast paced environment.
· Availability to work a flexible schedule, including required nights and weekends at a minimum of 30 hours a week to meet the demands of the business and comply with studio scheduling policies.
· Excellent verbal communication skills.
· Familiarity with Microsoft Office applications.
· Familiarity with intranet/internet navigation.
· Ability to meet travel requirements.
· Must be 18 years of age.
These skills and abilities are typically acquired through completion of a high school diploma. Six months specialty retail sales and service experience is preferred.
