| WHO IS TIAA-CREF? Teachers Insurance and Annuity Association-College Retirement Equities Fund (TIAA-CREF) is a leading provider of retirement planning for people in the academic, research, medical and cultural fields. Our mission is to serve those who dedicate themselves to the benefit and enlightenment of others, by helping to plan the financial future of those who advance the greater good. Process and Controls Analyst-1686229 DescriptionThe Process & Controls analyst is responsible for executing the following activities in performance of his/her job duties.
Routine Tasks
- Follow the corporate Security Administration Standard in administration of business applications and all other company policies.
- Maintain a general understanding of financial services industry practices, products and services.
- Adhere to departmental security controls while performing EXP AG and Omni Plus administration tasks.
- Analyzes data related to Omni Plus profile transactions, ensuring segregation of duties are maintained in accordance with business rules.
- Perform all routine administration tasks associated with the maintenance of EXP AG workflow and Omni Plus profiles as necessary.
- Apply excellent knowledge of root cause analysis, remediation, requirements gathering, business process documentation/reengineering and information security best practices within the financial services industry.
- Respond to written and verbal business user inquiries related to EXP AG workflow and Omni Plus profile administration.
- Working knowledge of Service Now delivery plans and service level commitments
- Develop and update Service Now delivery flows in accordance with business operations and administrative changes.
- Document administrative processes.
- Perform other duties as assigned.
Projects
- Participate on project teams to improve operational and administrative processes as assigned.
- Prepares test plans, review and analyzes data as required.
- Conduct testing to support project deliverables and administrative process changes as necessary.
- Prepares reports to adequately document test findings for review by management.
Reporting
- Requires knowledge of business unit operations and processes to develop EXP AG workflow and Omni Plus profiles related reports.
- Demonstrated skills developing and using spreadsheets, databases, OMNI, EXP AG, and other analytical and reporting tools.
Qualifications
- Minimum 3 years experience in an analytical role in the financial services industry supporting operations.
- Bachelor's degree in Information Systems or related field or some combination of education and additional work experience in a financial environment.
- Strong technical skills with the ability to develop reporting solutions and data queries.
Preferred Skills:
- Strong technical database skills including SQL, MS Access and other query tools.
- Knowledge of EXP AG workflow and OMNI applications suite.
|
