Collections Administrator- Contractor: AT&T Interactive

Collections Administrator- Contractor

Are you looking for a fast moving, creative environment where you can use your expertise to develop and market cutting-edge interactive and digital products?

ATT Interactive connects consumers and advertisers across multiple digital platforms – online, mobile and even TV. You can help create and support exciting new products and services for our growing portfolio of brands including YELLOWPAGES.COM, the most preferred Internet Yellow Pages in the U.S. , AnyWho and Keen. AT&T Interactive is a wholly owned subsidiary of AT&T.

Join our dedicated and talented team of individuals all focused on creating the best products in the marketplace. We currently have an opportunity for an experienced Collections Administrator in our Glendale office.

RESPONSIBILITIES:

• Review aged accounts receivables for severely delinquent accounts to prioritize call list.
• Review weekly credit card declination log and contact customers for updated credit card information.
• Review and respond to customer emails regarding collections and credit card declines.
• Call customers to verify mailing address and email address upon receipt of returned letters and emails.
• Obtain credit card authorizations.
• Generate collections and credit card declination letters.
• Confer with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
• Apply account notations if customer fails to respond.
• Record information about financial status of customer and status of collection efforts.
• Order service disconnection and turn over accounts to outside collection agency.
• Sort and file correspondence.
• Charge customer credit cards and post payments to billing system upon receipt of updated credit card information.
• Process credit requests from Sales by retrieving credit scoring information from Dunn & Bradstreet.
• Other assignments as needed.

QUALIFICATIONS

• High School diploma or equivalent required.
• Minimum 3-5 years of similar experience.
• Previous experience in a call center environment or customer service background is helpful.
• Excellent verbal and written communications skills
• Proficient with basic PC skills (e.g. Outlook, Word, Excel) and financial/accounting systems.
• Ability to work in a fast-paced and dynamic environment with minimal supervision.
• Internet savvy.
• Experience with online advertising industry a plus.

We offer competitive salaries, excellent benefits including a 401(k), bonuses, and a casual high-energy work environment. Job is located in Glendale , Send us your resume today.

Equal Opportunity Employer