As the world's largest healthcare services company with more than $100 billion in annual sales, McKesson Corporation is a Fortune 15 company that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare. Information management so powerful that it supports peace of mind. At McKesson Technology Solutions, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's the power to build your future.
Current Need
Delivery of Instruction - Product, implementation methodology and other supporting training
* Responsible for conducting software-related training sessions to customers and employees, utilizing generally accepted adult education principles to attain pre-determined learning objectives. Technical courses and material may deal with complex situations including cross-product instruction.
* Instruction will include:
- Implementation project team education ("core" implementation classes, including but not limited to application and file-build training) for both customers and employees.
- Implementation project methodology for employees.
- Any other training deemed necessary to support employees in effectively working with customers, managing implementations or ensuring customer satisfaction.
* Education will be provided at McKesson locations, customer locations, and online through virtual classroom environments.
* Instruction may be delivered in a variety of media to include physical and virtual classroom environments, such as synchronous and asynchronous distance learning, webinars, and virtual student coaching.
* Responsible for administering learning assessments, including performance assessments and certification, as applicable.
* Assist in cross-training current and new Education employees, as requested.
* Must meet departmental expectations for customer satisfaction and training evaluation ratings.
Product Knowledge and Interdisciplinary Departmental Support
* Responsible for maintaining knowledge on product functionality and industry trends.
* Work with Software Development to learn the current and proposed functionality for their product set.
- Identify and communicate opportunities for process and quality improvements, as well as provide feedback on real-world usage, defects, and suggested enhancements.
- Interface with software engineers, programmers and technical support staff to report and assist in defect resolution.
- Work with internal Product Beta Teams in an advisory SME role, to assist in moving software to a GA state in a timely manner.
* Work with the PMO to learn the prescribed implementation methodology for their product set. Provide feedback as appropriate. Maintain knowledge of current implementation methodologies.
* Cross-train within related product families to expand product knowledge and potential course load.
* Interface as required with Implementation Services, PMO staff, Support, Software Development, Training Project Managers, other Education staff, and others to meet or exceed customer education goals and deliver exemplary customer satisfaction.
Training Development Support - Acting as Subject Matter Expert (SME)
Act as a product or function Subject Matter Expert (SME) to assist in training development, including:
* Work with internal and external staff to develop training that accurately reflects product functionality and usage.
* Convey understanding of appropriate application functionality and functional terminology for clinical or other healthcare management systems.
* Convey understanding of the daily tasks and prescribed workflow for the roles for which training is being developed.
* Identify content to be included in the training and the appropriate delivery method to achieve the learning objectives and support client adoption of software.
* Build and maintain applications and data to support training scenarios used for creation of training materials including WBT, job aides, and course materials.
* Know, or quickly learn, Microsoft Word and its Track Changes and Comments features.
* Provide feedback and sign-off on job-task inventories, detailed content outlines, storyboards, courseware, prerequisites and overall curricula requirements.
* Agree to the level of effort required throughout course development cycle and commit to meet project deadlines.
Educational Infrastructure Support
* Participate in Education department server and product upgrades, including file build, file build maintenance and updates, and testing new functionality as required to maintain and teach both product and implementation methodology courses.
MINIMUM JOB QUALIFICATIONS:
Education/Training:
* Bachelor's degree with preferred emphasis in healthcare software implementation, electronic medical records, software education (training delivery or instructional design), or an emphasis in business, project management, software, or other commensurate experience in healthcare services.
Business Experience:
* 6+ years healthcare technical training (software/IT), healthcare software product implementation and/or support, healthcare IT management, the appropriate functional healthcare experience (clinical, revenue cycle, resource management, etc.), and/or healthcare IT consulting experience
* General understanding of adult education principles.
* For clinical positions, the appropriate clinical education experience is required.
* Strong teaching and facilitation skills preferred, in physical and/or virtual classrooms.
* Experience in a healthcare setting and/or technical training, strongly preferred.
* Software implementation experience strongly preferred.
* Experience with McKesson software products strongly preferred.
* Knowledge of Microsoft Office suite.
Specialized Knowledge/Skills:
Excellent verbal communication skills
* Highly effective presentation, facilitation and questioning skills.
* Strong ability to give clear direction, chunking and sequencing information verbally, so others can follow and understand.
* Strong ability to provide clarification and feedback.
Excellent interpersonal / human interaction skills
* Provide classroom leadership
* Manage an environment that fosters learning.
* Manage group dynamics and difficult personalities.
Excellent management of a learning environment
* Stimulate and sustain learner motivation and engagement.
* Promote retention of knowledge and skills
* Strong ability to assess learning
* Strong ability to evaluate instructional effectiveness
Excellent instructional knowledge
* Deep understanding of instructional design or adult learning theory.
* Highly successful experience leading classroom training and webinars.
* Demonstrated knowledge and demonstrated use of commonly accepted training competencies (ASTD, IBSTPI)
Characteristics/Competencies
* Sound decision-making skills.
* Sound analytical and problem-solving skills.
* Resourcefulness.
* Flexibility.
* Resiliency.
* Ability to work with short deadlines and in fast-paced environment while remaining positive.
* Strong organizational, project and time management skills with high degree of detail-orientation and a bias for action and accomplishment.
Working Conditions:
* Must be willing to travel up to (varies; generally 25-50%, with occasional weekly stretches of up to 100%, depending on the specific position being filled and location of employee). Remote employees may travel 80-100%.
* Flexible schedule to meet customer demands for shift work (first and second) for onsite end-user training, with occasional weekend and/or holiday requests.
* Environment (Office, customer, etc.) - general office environment with travel requirements.
* Physical Requirements (Lifting, standing, etc.) - Extensive computer work required with occasional long periods of standing or walking.
* Living in DFW Metroplex strongly preferred; living in Atlanta northern suburbs secondarily preferred. Remote positions considered.
Position Description
Additional Knowledge & Skills
Delivery of Instruction - Product, implementation methodology and other supporting training
* Responsible for conducting software-related training sessions to customers and employees, utilizing generally accepted adult education principles to attain pre-determined learning objectives. Technical courses and material may deal with complex situations including cross-product instruction.
* Instruction will include:
- Implementation project team education ("core" implementation classes, including but not limited to application and file-build training) for both customers and employees.
- Implementation project methodology for employees.
- Any other training deemed necessary to support employees in effectively working with customers, managing implementations or ensuring customer satisfaction.
* Education will be provided at McKesson locations, customer locations, and online through virtual classroom environments.
* Instruction may be delivered in a variety of media to include physical and virtual classroom environments, such as synchronous and asynchronous distance learning, webinars, and virtual student coaching.
* Responsible for administering learning assessments, including performance assessments and certification, as applicable.
* Assist in cross-training current and new Education employees, as requested.
* Must meet departmental expectations for customer satisfaction and training evaluation ratings.
Product Knowledge and Interdisciplinary Departmental Support
* Responsible for maintaining knowledge on product functionality and industry trends.
* Work with Software Development to learn the current and proposed functionality for their product set.
- Identify and communicate opportunities for process and quality improvements, as well as provide feedback on real-world usage, defects, and suggested enhancements.
- Interface with software engineers, programmers and technical support staff to report and assist in defect resolution.
- Work with internal Product Beta Teams in an advisory SME role, to assist in moving software to a GA state in a timely manner.
* Work with the PMO to learn the prescribed implementation methodology for their product set. Provide feedback as appropriate. Maintain knowledge of current implementation methodologies.
* Cross-train within related product families to expand product knowledge and potential course load.
* Interface as required with Implementation Services, PMO staff, Support, Software Development, Training Project Managers, other Education staff, and others to meet or exceed customer education goals and deliver exemplary customer satisfaction.
Training Development Support - Acting as Subject Matter Expert (SME)
Act as a product or function Subject Matter Expert (SME) to assist in training development, including:
* Work with internal and external staff to develop training that accurately reflects product functionality and usage.
* Convey understanding of appropriate application functionality and functional terminology for clinical or other healthcare management systems.
* Convey understanding of the daily tasks and prescribed workflow for the roles for which training is being developed.
* Identify content to be included in the training and the appropriate delivery method to achieve the learning objectives and support client adoption of software.
* Build and maintain applications and data to support training scenarios used for creation of training materials including WBT, job aides, and course materials.
* Know, or quickly learn, Microsoft Word and its Track Changes and Comments features.
* Provide feedback and sign-off on job-task inventories, detailed content outlines, storyboards, courseware, prerequisites and overall curricula requirements.
* Agree to the level of effort required throughout course development cycle and commit to meet project deadlines.
Educational Infrastructure Support
* Participate in Education department server and product upgrades, including file build, file build maintenance and updates, and testing new functionality as required to maintain and teach both product and implementation methodology courses.
MINIMUM JOB QUALIFICATIONS:
Education/Training:
* Bachelor's degree with preferred emphasis in healthcare software implementation, electronic medical records, software education (training delivery or instructional design), or an emphasis in business, project management, software, or other commensurate experience in healthcare services.
Business Experience:
* 6+ years healthcare technical training (software/IT), healthcare software product implementation and/or support, healthcare IT management, the appropriate functional healthcare experience (clinical, revenue cycle, resource management, etc.), and/or healthcare IT consulting experience
* General understanding of adult education principles.
* For clinical positions, the appropriate clinical education experience is required.
* Strong teaching and facilitation skills preferred, in physical and/or virtual classrooms.
* Experience in a healthcare setting and/or technical training, strongly preferred.
* Software implementation experience strongly preferred.
* Experience with McKesson software products strongly preferred.
* Knowledge of Microsoft Office suite.
Specialized Knowledge/Skills:
Excellent verbal communication skills
* Highly effective presentation, facilitation and questioning skills.
* Strong ability to give clear direction, chunking and sequencing information verbally, so others can follow and understand.
* Strong ability to provide clarification and feedback.
Excellent interpersonal / human interaction skills
* Provide classroom leadership
* Manage an environment that fosters learning.
* Manage group dynamics and difficult personalities.
Excellent management of a learning environment
* Stimulate and sustain learner motivation and engagement.
* Promote retention of knowledge and skills
* Strong ability to assess learning
* Strong ability to evaluate instructional effectiveness
Excellent instructional knowledge
* Deep understanding of instructional design or adult learning theory.
* Highly successful experience leading classroom training and webinars.
* Demonstrated knowledge and demonstrated use of commonly accepted training competencies (ASTD, IBSTPI)
Characteristics/Competencies
* Sound decision-making skills.
* Sound analytical and problem-solving skills.
* Resourcefulness.
* Flexibility.
* Resiliency.
* Ability to work with short deadlines and in fast-paced environment while remaining positive.
* Strong organizational, project and time management skills with high degree of detail-orientation and a bias for action and accomplishment.
Working Conditions:
* Must be willing to travel up to (varies; generally 25-50%, with occasional weekly stretches of up to 100%, depending on the specific position being filled and location of employee). Remote employees may travel 80-100%.
* Flexible schedule to meet customer demands for shift work (first and second) for onsite end-user training, with occasional weekend and/or holiday requests.
* Environment (Office, customer, etc.) - general office environment with travel requirements.
* Physical Requirements (Lifting, standing, etc.) - Extensive computer work required with occasional long periods of standing or walking.
* Living in DFW Metroplex strongly preferred; living in Atlanta northern suburbs secondarily preferred. Remote positions considered.
PRODUCT KNOWLEDGE
Special consideration will be afforded to applicants with knowledge, experience and expertise with the following Horizon Clinical and Enterprise Performance Solution (Resource Management) products:
HORIZON CLINICALS:
Horizon Clinical Infrastructure
Horizon Admin-Rx
Horizon Expert Documentation
Horizon Expert Orders
Horizon Order Management
Horizon Emergency Care
Horizon Expert Notes
Horizon Expert Plan
Horizon Health Summary
Horizon Care Alerts
Clinical Performance Analytics
Horizon Care Record
Horizon Lab
Horizon Meds Manager
HorizonWP Mobile Physician Portal
HorizonWP Nursing Portal
HorizonWP Outreach For Lab
HorizonWP Physician Portal
Horizon Ambulatory Care
Horizon Enterprise Visibility
Horizon Perinatal Care
ENTERPRISE PERFORMANCE SOLUTIONS
ANSOS One-Staff
Financial Performance Analytics
Horizon Human Resource Management
Horizon Performance Manager
Horizon Surgical Manager
Pathways Financial Management
Pathways Interface Manager
Pathways Healthcare Scheduling
Pathways Materials Management
Workforce Management Solution Suite
Minimum Requirements
6+ years technical training, field sales, product support, and/or consulting experience
Education
BA or BS degree or equivalent experience.
Physical Requirements
General Office Demands
Company Statement
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.
Additional Knowledge & Skills
PRODUCT KNOWLEDGE
Special consideration will be afforded to applicants with knowledge, experience and expertise with the following
Horizon Clinical products:
HORIZON CLINICALS:
Horizon Clinical Infrastructure
Horizon Admin-Rx
Horizon Expert Documentation
Horizon Expert Orders
Horizon Order Management
Horizon Emergency Care
Horizon Expert Notes
Horizon Expert Plan
Horizon Health Summary
Horizon Care Alerts
Clinical Performance Analytics (Business Objects)
Horizon Care Record
HorizonWP Physician Portal
Minimum Requirements
6+ years technical training, field sales, product support, and/or consulting experience
Education
BA or BS degree or equivalent experience.
Physical Requirements
General Office Demands
Company Statement
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.
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