As the world's largest healthcare services company with more than $100 billion in annual sales, McKesson Corporation is a Fortune 15 company that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare. Information management so powerful that it supports peace of mind. At McKesson Technology Solutions, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's the power to build your future.
Current Need
Seeking a Technical Support Manager. Responsibilities for the position include managing technical support operations through the effective use of resources, performance analysis and call metrics. Must be self driven, results-oriented with a positive outlook, and a clear focus on high quality. Reliable, tolerant, and determined
Position Description
Responsible for overseeing the technical, functional, and/ or coding support to customer*s product support teams, field engineers, or technicians who are diagnosing, troubleshooting and debugging highly technical or sophisticated software or computer systems. Supervises Technical Support Engineers that respond to situations where first-line product support and standard procedures have failed to isolate or fix problems in software. Establishes and maintains lines of communication with software engineering/ development on design, reliability and maintenance issues. Ensures engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs.
Additional Knowledge & Skills
* 3+ years of strong Customer Support Center Management experience, running an inbound/outbound operation. Must know and understand all facets of running a day to day operation.
* Minimum of 2+ years of experience with Practice Management software and Electronic Medical Records a plus.
* Experience in networking and IT
* SQL Server knowledge is preferred
* Solid computer skills in running Microsoft office products
* Outstanding verbal and written communication skills
* Excellent presentation, decision making, human relations, organizational skills
* High aptitude for troubleshooting complex software and networking issues
* Must have strong process discipline and ability to create documentation.
* Ability to work under pressure, multitask, meet deadlines and make decisions with minimal supervision
Minimum Requirements
* 4+ years experience providing technical support to product support teams, field engineers and technicians including
* 2+ years managerial experience
Education
4-year degree in computer science or related field or equivalent experience
Physical Requirements
General Office Demands
Company Statement
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.
