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Applications Engineer 4: Volt Workforce Solutions

Job ID300157-4371-251638
Company NameVolt Workforce Solutions
Job CategoryEngineering
LocationDenver, CO
Position TypeFull-Time, Contract
Experience2-5 Years Experience
Date PostedNovember 12, 2009 (Reposted Nov 30)
Volt Workforce Solutions
View Volt Workforce Solutions profile and job listings

Job Description:
Volt is currently recruiting for an Applications Engineer 4 position in the Denver area. This company is looking for a Data Reporting Analyst with Contact Center Experience. The Data Reporting Analyst is responsible for the generation and analysis of Call Center data reports that will help identify trends, issues or problems that may impact service level performance. The role will work with multiple reporting programs including, but not limited to, Oracle/Hyperion, SQL, Crystal Reports or SQL Reporting Services for the execution of database queries, contact center reports, and dashboards.

Job Requirements:
Job Requirements: The ideal candidate must possess the following: Minimum of Associates degree and 2 years call center experience Advanced knowledge of SQL 2+ years experience with database query and reporting tools ; experience with Hyperion and Crystal Reports, preferred Knowledge of data validation. Strong customer relationship, organizational and analytical skills. Produce and analyze call center reports with end users ranging from agents to executive management. Write, run, print, and check real-time, intra-day, post-day, weekly and monthly MIS reports. Develop ad-hoc reports as required. Publish reports in multiple formats. Identify and fix errors in data. Develop comparative, normative data for customer reports


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