Delivering on the promise of medical innovation begins at Boston Scientific.
By delivering innovative products that help clinicians improve the lives of patients every single day, Boston Scientific makes a profound impact on the quality of medical care around the world. As we continue to transform the field of medical technology, we seek dedicated individuals who possess the integrity and creative spirit needed to thrive in an innovative company. Join a global organization that is fueled by the diversity and talent of its entire workforce.
Patient Care Representative
Description
Purpose:
Act as interface to patients to perform all service related activities (Basic Troubleshooting, Technical Support, Sales Orders, RMA’s, warranty, etc.) Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems.
Key Responsibilities:
· Field information, order and RMA requests from patients.
· Maintain service warranties.
· Answers a technical service phone line and responds to technical issues. Log all caller information and ensure issues are resolved.
· Provide technical support for patients, resolving technical issues that arise.
· Interpret data related to implantable devices, write and/or present reports to sales managers and implanting physicians.
· Design and carry out various field studies related to various market released products.
· Work with R&D, Quality and Marketing to provide internal training and support with respect to assigned products.
“On Call” responsibilities 50 % of the time to respond to on-site technical issues.
Quality System Duties and Responsibilities:
Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements (including but not limited to being current on all training requirements for the incumbent's position and documenting that training).
Qualifications:
Bachelors Degree in Biomedical Engineering, IT or medically related field desired. 2-5 years experience in a fast-paced customer service environment desired. Hospital, physician’s office or medical field support experience desired. Biology, medical terminology, medical products or manufacturing Customer Service experience. Excellent written and oral communication skills and organizational skills required. General knowledge of computer skills required.
