UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
When you work with UnitedHealthcare, what you do matters. It's that simple...and it's that challenging.
In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
Customer Service Supervisor - Wausau, WI
Position Description:
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.
Qualifications:
- Associate degree and/or Bachelors degree preferred
- 2+ years of prior supervisory or team lead experience is required
- Familiarity of HR policies and procedures required: coaching, mentoring hiring/ firing, reviews etc.
- 2+ years experience working with ICD-9 and CPT required
- 2+ years MS Office required (Word and Excel)
- CPS platform experience required
- 2 + years of processing physician and hospital claims experience is strongly preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment.
