High Roller Butler: Cache Creek Casino Resort

Summary

To provide Guest Service to Guests who visit the lounge for dining and cocktails. To insure that Guests receive the highest level of professional, consistent service.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Promote Cache Creek Casino Resort in a positive manner.

Communicate with Supervisor daily.

Take beverage orders from guests including alcohol and non-alcoholic drinks.

Server must be able to describe Chef’s specially prepared dishes, featured wines/spirits, promotions, and thoroughly answer questions with confidence.

Carry a 12”-15” tray containing hot and cold food items.

Perform steps of service and maintain service standards.

Practice Safety and Sanitation techniques.

Obtain TIPS certificate and Guest Service Training within 90 days of employment.

Perform tasks including bussing tables, side work, and duties assigned by management.

Communicate basic knowledge about the casino resort.

Follow RICH and Food & Beverage standards.

Navigate through POS system and perform transactions such as placing beverage orders, typing in modifiers, and splitting checks.

Perform self-banking duties such as tendering Offline Acres, Officer Comps, Business Comps, Food Vouchers, credit cards, cash, and other forms of payments. In addition, reconcile paperwork and perform proper drop with minimal variance.

Maintain Pantry in organized fashion according to standard.

Clean all areas as required.

Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. One (1) year experience as a Server in upscale restaurant environment or customer service oriented position which requires professional, personalized service in hospitality. Must be at least 21 years of age.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Cache Creek Casino Tribal Gaming License

"Tips" Alcohol Awareness Certificate

Sanitation Certificate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.