Sr. QA Engineer/Lead, ITSM: FrontRange Solutions

Role:

In this role, you will lead other QA Engineers working side-by-side sorting through the software processes and functions within an intricate IT Service Management product. This position requires excellent analytical abilities, precision in identifying specific problems within technical complexity, and perseverance. Having forged through similar service management or help desk applications in the past, you’ll know the course to chart as you scope the projects and develop the QA plans, applying best QA practices that help ensure a successful product release.

Responsibilities:

• Lead, manage and participate in the testing of the software applications to assure quality and stability prior to deployment in our production environments.

• Define scope of QA projects, estimate and develop QA plans
• Proactively drive QA projects execution
• Coordinate activities of QA Engineers and mentor more junior team members
• Act as a QA senior contributor with hands-on work
• Create projects visibility for upper management
• Participate in defect/bug bash, status meetings
• Identify issue trends, change test plans accordingly, communicate changes to team members and other departments
• Establish and maintain feedback processes like test cases review, analyzing issues coming from field and support, etc
• Review product documentation related to a feature area and verify that the documentation accurately reflects product functionality
• Study new technologies and products required by FRS testing process
• Apply strategies and approaches for identifying risks with implementation, assessing their likelihood and initiating strategies to test for those risks
• Apply and recommend improvements to the current software test methodologies and processes.

Requirements:

• Bachelor’s degree in Computer Science or equivalent
• 7+ years SQA experience
• 5+ years leading a team of QA engineers
• 3+ years domain expertise in Help Desk or Service Management systems
• Expert in QA procedures and methodology
• Demonstrate on-time delivery of at least three enterprise level products with high quality
• Excellent written and verbal communication skills

• 3+ years plus experience in software development is a plus
• Prior experience working with remote teams is a strong plus