Front Desk Manager: Madison Approach Staffing Inc.

Front Desk Manager Located in Westchester

The Front Desk Manager should be an enthusiastic, out-going individual with excellent administrative, organizational & telephone skills. As the Company's first point-of-contact with clients, the Front Desk Manager must convey a positive and professional image at all times both conversing with customers in person and on the phone.

Duties:

• Achieves help desk objectives by contributing help desk information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying help desk trends; determining system improvements; implementing change.
• Welcomes guests by greeting them; answering questions; responding to requests.
• Registers guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signatures; issuing door cards.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guests to room by showing location on hotel map; calling bellhop.
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
• Secures guests' valuables by placing valuables in safe deposit box.
• Contributes to team effort by accomplishing related results as needed.
• Meets Front desk financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines Front desk requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing applications.
• Improves Front desk quality results by studying, evaluating, and re-designing processes; implementing changes.
  

Skills/Qualifications:
Must have prior experience as Front Desk Manager, Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Staffing, Developing Standards, Technical Management, Coaching, Training , Customer Focus, Performance Management, Developing Budgets, Planning, Problem Solving, Fluent in Spanish a plus

Attractive Salary based on experience

Favorable benefit package

Hours: Monday - Friday 8:30 am – 4:30 pm