Field Service Manager - Western Region: Caliper Life Sciences

Field Service Manager - Western Region

SUMMARY

Manage all aspects of Service organization for the Western region. Revenue responsibility for Western region service operations. Support worldwide service and support organizations through transference of knowledge and direct support when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following is a listing of the results/accomplishments expected in performing the job and the job’s essential or most important functions and responsibilities by which people achieve the results.

1. Provide leadership in developing a world class service and support organization. Hire, retain, and develop best in class talent to drive an exceptional productivity model for existing and future service and support business.

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2. Responsible for the Western region revenue service business. Includes managing booking new business, recognizing existing revenue and controlling fixed and variable expenses. Also manage field based inventory level to maximize financial benefit. Create financial metrics that can routinely be used to audit and manage this business segment.

3. Manage the field-based Service team for the Western Region. Routinely travel with the service technicians.

4. Need to be able to represent Service in multifunctional settings to insure that the voice of service is incorporated into new product developments, quality, new marketing programs and sales presentations to customers.

5. Drive the full implementation of SalesForce.com to create an accurate up to date audit tool and measure the key metrics to drive a higher level of performance across the service organization.

6. Visit key customer accounts to make sure the service offerings are in alignment with what the customer expects and desires in the future.

7. Continue to upgrade the preventative maintenance program and introduce latest service technologies to continue to enhance the service offerings to the marketplace.

8. Should be prepared to travel overnight on occasion without notice. Local travel time may exceed 80% of workday, out of area travel approximately 50%.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

The candidate must poses at least a Bachelor of Science degree, preferably in a technical field, with 5 or more years of management experience. The ideal candidate would also have experience in the areas of medical or biopharmaceutical instrumentation and managing a remote staff.

LANGUAGE SKILLS

Excellent communication skills in both written and oral formats. Able to stand up in front of large audiences and deliver a compelling message.

MATHEMATICAL SKILLS

Skills in fully understanding financial accounting and contracts a requirement. The ability to create and develop a detail budget and understand income and balance sheet formats.

REASONING ABILITY

Good solid financial and business understanding a requirement. Solid understanding of technical aspects of instrumentation and integration, customer relations, personnel development, cultural differences, and good management practices.

CERTIFICATES, LICENSES, REGISTRATIONS

Must hold a valid U.S. driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Regular attendance is an essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, outside weather conditions, risk of electrical shock, and risk of radiation. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; and vibration. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.