Client Services Coordinator: HS Brands

Location: Henderson, NV

The Company:

Our Company has been in business since 1992. We provide our clients with information about their business by means of mystery shopping, auditing, online data collection, loss prevention services and other proven methods. We have an entrepreneurial culture that promotes creativity, personal initiative, hard work, team collaboration, and fun. We are looking for highly motivated and ambitious individuals, ready to make a direct impact on our business and looking for a challenging and rewarding environment.

The Position:

We are seeking a detail oriented individual who excels in multi-tasking. Candidate must be a self-started, good communicator and be knowledgeable in MS Office, particularly Word and Excel.

SUMMARY

This position is responsible for meeting client commitments, responding to/resolving client requests and working closely with the Gaming Account Manager and other office staff to keep client commitments. Candidate will be trained on our software system to provide surveys, reports and other information to clients. Candidate will update locations, managers and shopper information within our system. Candidate will gather all receipts submitted by shoppers and verify expenses, proof read incoming reports and submit to client in email, PDF or booklet format. Must possess good prioritization and organizational skills. Must be able to multi-task and possess the ability to work well in a busy environment. Must be able to represent the company in a professional manner while speaking with clients and vendors.

RESPONSIBILITIES

1. Basic administrative tasks, including following up with clients via phone and email.

2. Proof read data collection surveys, shopper guidelines and other materials as needed.

3. Frequent system updates to keep client information up to date, including manager, location and shopper information.

4. Maintain strong relationship with clients, customers and company associates.

5. Gather receipts from shoppers to verify expenses and update the system and accounting dept. accordingly

6. Maintain contact with all staff members to meet client’s commitments.

7. Communicate effectively both verbally and in writing with clients, vendors and company personnel.

8. Complete other related administrative tasks on request by Acct. Manager or Dir. Of Operations

DESIRED QUALIFICATIONS

Candidate must possess at least a high school diploma, College student or graduate preferred. We are seeking someone who is detail oriented, can easily multi-task and has a critical eye for details.

Candidate must prioritize numerous tasks, have good time management skills and be proficient in MS Word and Excel. Candidate must be knowledgeable with basic office systems and processes including faxing, copying, scanning, filing, etc. Prior administrative work experiences a plus.