Supervisor, Consumer Product Support: Symantec
| Job ID | 585474 |
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| Company Name | Symantec |
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| Job Category | Technology; Technology |
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| Location | Springfield, OR |
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| Position Type | Full-Time, Employee |
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| Experience | 2-5 Years Experience |
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| Desired Education Level | Bachelor of Science |
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| Date Posted | September 30, 2009 |
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| View Symantec profile and job listings |
| Company Overview
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Symantec is a global leader in providing
security, storage and systems management solutions to help our
customers – from consumers and small businesses to the largest global
organizations – secure and manage their information-driven world
against more risks at more points, more completely and efficiently. Our
software and services protect completely, in ways that can be easily
managed and with controls that can be enforced automatically – enabling
confidence wherever information is used or stored.
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Department Overview
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Symantec's Consumer Business Unit, the team
that brings you the trusted "Norton" security, storage and systems
management products, is looking for talented individuals to work on the
next generation of industry leading products, technologies and
services. Join Symantec’s Consumer Business Unit, the world’s security
market share leader for consumer software and services, and be a part
of the team protecting hundreds of millions of customers worldwide.
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Responsibilities
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• This supervisor will manage a 15+ person
team of Customer Support Analysts and Technical Support Engineers who
support Symantec's Consumer customers. This is a dynamic and
professional team requiring a strong leader with excellent customer
handling, people skills and communication skills. The successful
candidate will also exhibit effective organizational skills.
• This position requires the candidate to give long hours to the
job as necessary; demonstrate dependability in difficult circumstances
and show a sense of urgency about getting results. This supervisor
will be expected to assist with customer escalations and assist their
agents in driving case resolution as needed.
• The team focuses on improving customer satisfaction, customer
retention and prioritizing customer needs. We maintain a
solution-oriented approach while dealing with challenging customers,
are effective working in a high-stress environment, and persist despite
obstacles. This job requires knowledge of effective Call Center
techniques and procedures and the demonstrated capacity to interpret
Call Center statistics.
• Exhibit a "can-do" approach and inspire employees and peers to
excel. Communicate high value of services. Work as a team; work through
conflict and disagreement; support group decisions and solicit opinions
from coworkers.
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Qualifications
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• BS/BA degree or equivalent related
experience desired. 3-5 years prior experience in a product support
environment, with 1-2 years minimum of leadership experience. Specific
experience working in the security industry is preferred.
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How To Apply
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To be considered for a position, please
submit your resume/CV on the Symantec Careers
site.(http://www.symantec.com/about/careers/search.jsp)
Symantec staffing professionals will review your qualifications against open positions.
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Equal Employment Opportunity
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Symantec Corporation is an Equal Opportunity Employer and welcomes diversity.
NOTE: To all recruitment firms: Symantec is not accepting
agency/search firm referrals for this posting, or other postings,
without prior written permission from Symantec’s Staffing organization.
Symantec is not responsible for any fees related to unsolicited resumes. |
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