Customer Support Engineer**: Agfa HealthCare Corporation

Overview:

Agfa HealthCare Corporation is a global leader in healthcare solutions. Agfa manufactures and develops an extensive portfolio of healthcare imaging and IT solutions. Products include Integrated RIS/PACS solutions, Cardiology, Mammography and Computed Radiography and Digital Hardcopy solutions. Agfa provides doctors and hospitals state of the art technology critical in patient care, data/ records management and retention.

Agfa Imaging Division is currently in need of a dedicated, qualified Field Service Engineer/Customer Support Engineer to support and help grow our customer base in area.

Territory - This position is based in Albuquerque, New Mexico covering surrounding customer facilities.

Travel - Some overnight travel required.

Responsibilities:

• Install, maintain and repair medical equipment within assigned territory.
• Develop and maintain customer relationships to insure customer satisfaction.
• Prioritize time to meet service needs and insure our contracted goals are met or exceeded.
• Grow business through the sale of technology refreshes, maintenance agreements product upgrades.
• Adhere and comply with all quality standards and regulations.
• Timing accurate completion and filing of all administrative tasks involved in supporting territory and its customers.
• Accountable for all parts, tools assigned.
• Accident / Incident free operation of assigned company vehicle.

Qualifications:

• Two year associates degree in electronics and/or military experience in electronics.
• Certifications such as A+, MCSE or other a definite plus.
• Field Service work in medical field preferred but not mandatory.
• Requires great time management skills a must, self starter a must along with ability to identify and diagnose complex problems.
• Ability to prioritize multiple tasks in order to meet customers needs.
• Basic networking or IT experiences a plus.
• On Call availability required on a rotating basis nights and weekends, to support customer requests for service after hours.

Qualified individual should submit resume including salary history for consideration. Agfa HealthCare offers competitive salary, bonus opportunity, company vehicle and a great benefits package.

Agfa HealthCare Corporation is an Equal Opportunity Employer.