Agency Operations Officer: Investors Title Co.
| Job ID | 10222009-1 |
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| Company Name | Investors Title Co. |
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| Job Category | Real Estate; Insurance |
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| Location | Albany, NY |
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| Position Type | Full-Time, Employee |
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| Experience | 2-5 Years Experience |
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| Date Posted | October 22, 2009 (Reposted Nov 20) |
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| View Investors Title Co. profile and job listings |
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AGENCY OPERATIONS OFFICER
LAND RECORD SERVICES, LLC
(Albany, NY)
POSITION OBJECTIVE:
To manage and maintain all agency production operations
(including search and settlement operations if applicable), to
supervise personnel and to support business development strategies.
POSITION RESPONSIBILITIES:
1. Manage office operations in the following areas:
- Follow direction from ITMS:
- Hire and train adequate production staff
- Evaluate performance of agency production staff based on production and quality goals
- Hold regular staff meetings to communicate to agency production staff
- Effectively
supervise and train members in regard to agency office operations
including appropriate telephone, client and office etiquette,
underwriting procedures, maintenance of files, and compliance with
accounting procedures.
- Participate and assist with policy production and office operations.
- Arrange
satisfactory network of providers in conjunction with home office for
title evidence and settlement in conjunction with bank owners and
Agency Marketing Officer, where applicable.
- Organize
office work to provide excellent service and quality of product to meet
company standards as expected by the agency's clients.
- Respond to deadlines in a timely manner.
- Strive to achieve income goals established by ITMS and manage office operations at optimal levels.
- Understand and utilize appropriately the agency's rates, forms, software, underwriting accounting and settlement guidelines.
- Implement
and follow up on plans to correct deficiencies uncovered by Company
auditors, quarterly operations audits and claims experience.
- Monitor
agency underwriting and settlement functions (as applicable) by
ensuring agency staff is properly trained, financial controls comply
with ITMS policy and service standard meet or exceed market demand.
- Manage and maintain acceptable A/R totals and number of pending files.
- Ensure appropriate turnaround on commitments and final policies.
- Communicate weekly with ITMS Regional Operations Representative regarding office management.
2. Manage search operations in coordination with ITMS Regional Operations Representative, if applicable.
- Provide oversight of timely and accurate searches, invoices, and approved price quotes to co-workers, prospects, and clients.
- Review orders, monitor due dates, and ensure searches are completed on time.
- Ensure
that searcher(s) communicates material changes in search orders
affecting title insurance policy (i.e., additional searches requested,
changes in loan amount, or consolidations).
- Retain completed searches for reference, review, and audit purposes.
- Review and recommend pricing of search products on a quarterly basis to ensure the Agency is comptetitive and profitable.
- Work with ITMS and ITIC to ensure required search procedures are followed.
3. Manage settlement operations in coordination with ITMS Regional Operations Representative, if applicable.
- Attend loan closings whenever needed.
- Understand and utilize appropriately the agency's forms, software, and guidelines for loan closings.
- Coordinate
closings with appropriate parties, prepare settlement statements,
review document recordings, create and balance settlement file ledgers,
cut settlement checks, as required.
- Work with bank accounting departments, as needed to keep settlement and operation accounts properly reconciled.
- Work with ITMS and ITIC to ensure required settlement procedures are followed.
4. Business Development
- Cooperate and collaborate with Agency Marketing Officer to maximize agency profitability and effectiveness.
- Assist Agency Marketing Officer to create business development plan as established by ITMS in conjunction with the Agency Board.
- Develop
and maintain a positive relationship with and referral network from
owner banks, non-owner banks, attorneys, mortgage lenders, builders an
realtor by providing information and utilizing business development
tools.
- Continually seek ways to improve penetration level of internal referrals from owner banks.
- Maintain
awareness of market area, by being familiar with real estate attorneys,
mortgage lenders, builder, realtors and competitors.
- Communicate weekly with Agency Marketing Officer with regard to marketing achievements, prkects, and strategies.
- Communicate marketing information to employees.
5. Other Duties
- Attend board meetings of the agency upon request.
- Communicate with Marketing Officer on a regular basis to understand market progress and operational implications.
- Implement adequate financial controls with Marketing Officer and follow appropriate financial procedures.
- Ensure
Home Office and ITMS Regional Operations Representative is kept abreast
of any issues impacting the productivity or profitability of the agency.
POSITION QUALIFICATIONS:
1. Previous management experience in title agency operations, mortgage lending, legal support or loan origination preferred.
2. Prior legal real estate, lending or title insurance related experience required.
3. Proven ability to manage people, including 1-3 years of prior supervisory experience.
4. Good organizational and process management skills.
5. Strong written and oral communication skills.
6. Solid computer skills.
7. Completion of four year college degree or equivalent training and experience. | | |
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