Lender Support Representative: Texas Guaranteed Student Loan Corp.

LENDER SUPPORT REPRESENTATIVE

Subprocess: Default Recovery Services
Min. Starting Salary: Commensurate with Experience

Job Number: 105/09

Application Deadline: Open Until Filled

The Lender Support Representative will track and maintain accounts to prevent rehabilitated collection accounts from re-defaulting with their lenders. The representative will work to bring the account current through collection efforts and maintain a positive repayment behavior with their lender. Providing a high level of customer assistance by supplying detailed information pertaining to past due amounts and more specifically consequences of re-default. The representative will need to do this in accordance with TG’s policies and procedures, FDCPA laws, state privacy laws, treasury laws, FCRA, GLB and FFELP regulations.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s Degree

Or

• Associate’s Degree (48 college hours) plus one year office experience in loan servicing, collections, customer service, customer contact center, financial service or student loan environment.

Or

• Three years office experience in loan servicing, collections, customer service, customer contact center, financial service or student loan environment.

PREFERRED QUALIFICATIONS:

Bilingual. Experience with Collections and the Student Loan Industry.

HOURS:

Business Hours are Monday - Friday 8 a.m. to 5 p.m. with one late night a week from 11:00 a.m. to 8:00 p.m. plus 8:30 a.m. to 12:30 p.m. currently one Sat. a month. Hours are subject to business needs, must be flexible.