Leading firm seeks a 2nd level technical desktop support for both corporate users and TRADERS.
CHALLENGES
• Must efficiently monitor ticket tool queue for requests, and action/resolve in a timely manner within SLA guidelines.
• Appropriately escalate problems or issues when required.
• Effectively work with other support groups to achieve final resolution.
• Provide support for projects when required within function.
• Be able to multi-task in a fast paced financial services environment.
• Interface with and manage all local vendors - riser management, PBX, IPC, ASI, Bloomberg etc
• Physically manage all cable patching and network connectivity
• Troubleshoot all downed circuits with the NCC
• Manage all data backups(Veritas) and the off-siting to Iron Mountain for Wintel
• Manage share drives and disk space related issues
• Physically maintain all comm. room infrastructure
• Print queue management and support
• Coordinate Power Down implementation
• GSD application support
• Trade circuit support
• Execute phone MAC orders
• IT Shipping/Receiving and Goods Receipting
• Optima Invoice coding
Kindly forward a Word.doc resume and your initial hourly/daily rate and eventual fulltime salary to:
NANCY LAN
at F1TechSolutions@yahoo.com
NOTE_Due to large response, not all applicants will receive a reply. Qualified candidates will receive a response
The content of this job is temporary and is subject to change at any time; including retroactively, without notice or announcement. F1 and its clients shall not be held responsible for the accuracy of any information contained in this posting, nor shall they be called upon to provide any proof, evidence, motive or intention to substantiate the accuracy or validity on any and all the information contained herein. the user uses the above at his/her own risk
P/IP (Transmission Control Protocol