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Field Service Representative II: Advanced Technology Services

ATS grew out of the need for American business to remain competitive in a rapidly changing global economy. From our roots as a spinoff enterprise from Caterpillar, ATS has grown into a leading supplier of outsourced factory maintenance, industrial component repair and IT services for top Fortune 500 companies. ATS has improved the performance for the worlds most sophisticated companies and we owe our nearly 20 years of success to our employees. Your time and your knowledge are important, make the most of both. At ATS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work. ATS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ATS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work.
ATS has an immediate opening for a Field Service Representative II in Omaha, NE

SUMMARY
Under minimal supervision, resolves intermediate-level remedial problems of computer configuration and/or software support. Coordinates and performs configuration, installation, moves, changes, and disposal of computer equipment and/or software products. Provides demand and preventative maintenance of hardware and/or software. Coordinates and performs moves, upgrades, and/or changes to computer equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Perform installation, maintenance and repair printers
• Performs installation of desktop software products.
• Diagnoses and troubleshoots intermediate to complex problems with computer operating systems, application configuration, and printing equipment
• Responds to maintenance calls dispatched from Help Desk via pager
• Performs additional application installation and/or configuration as required.
• Provides support and guidance for configuration and installation of computer equipment.
• Completes necessary administrative work to track and demonstrate completion of tasks.
• Participates and communicates effectively with team members.
• Develops and maintains a high level of customer satisfaction, and improved customer relations.
• Provides simple and detailed routine service support on products designed with rapid replacement modules (FRU).
• Develops understanding of computer operating system and application interaction with computer equipment.
• Performs computer equipment relocation, changes and/or upgrades.

• Bachelors' degree (B.A.) from four-year college or university
• Ten years related experience and/or training; or equivalent combination of education and experience
• High degree of familiarity and ability with both hardware and software, including networking technologies
• A+ and HP certifications preferred
• Net+ certifications preferred

ATS offers a competitive salary and benefits program which includes:

• Medical/dental plans
• Prescription drug program
• Vision plan
• Flexible spending account

ATS is an Equal Opportunity Employer
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