Stryker is an exceptional company with exceptional people who deliver exceptional results. We have differentiated ourselves by advancing meaningful innovations, creating cost-effective solutions for and improving the lives of our global customers and patients. As a winner of the 2007 and 2008 Gallup Great Workplace Award, we have demonstrated that Stryker has one of the most productive and engaged workforces in the world. Our exceptional results fuel ongoing opportunities for Stryker employees to build outstanding careers and to develop and grow both personally and professionally. Our work environment attracts many different kinds of talented and driven people who love to win and serve others. We always put quality first. We hold ourselves accountable to reach or exceed our goals and continually improve everything we do. These attributes are shared by the employees that make up Stryker. They are the things that bring us together and serve as the foundation of all we do. And they are the enablers of both our past and future success.
Stryker is one of the worldÂ’s leading medical technology companies with the most broadly based range of products in orthopaedics and a significant presence in other medical specialties. The Company's products include implants used in joint replacement, trauma, craniomaxillofacial and spinal surgeries; biologics; surgical, neurologic, ear, nose & throat and interventional pain equipment; endoscopic, surgical navigation, communications and digital imaging systems; as well as patient handling and emergency medical equipment. For more information about Stryker, please visit the company web site at: http://www.stryker.com.
JOB DESCRIPTION:
Provide leadership and expertise for loaner kit/order fulfillment. Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking and usage. Track inventory accurately, record keeping, warehouse inventory cycle counting and optimize inventory utilization. Maintain a state of constant audit readiness. Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets.
Responsible for the people manager responsibilities including: scheduling, training, coaching, discipline, performance management and evaluation, compensation management, recruitment and terminations.
Depending on the branch size, this role may also encompass the leadership for inventory operations and personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage best practice implementation to meet/exceed business goals and standards Inspect products or materials for damage, defects, or shortages Meet established metrics for operations (i.e. turns, service levels) Check inventory records to determine availability of requested products Compile and inspect incoming/outgoing kits for compliance with specifications and usage Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations Examine and inspect stock items for wear or defects, reporting any damage to supervisors Coordinate Drivers and routes - shipments, etc. Assess product delivery choices Use computers to enter, access, retrieve data Maintain account records, reporting and filing Process orders for products Confer with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries Investigate customer complaints Track service levels and problem solve any discrepancies Participate in on-call rotation schedule Utilize processes and tools for scheduling surgeries Manage inventories by tracking inventory records reflecting product movement, notifying departments when supplies of specific items are low, or when orders would deplete available supplies Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments) Cycle count activities Set up and organize the warehouse for incoming and outgoing surgery shipments Organize, retrieve or place goods from/into stock received via multiple sources Keep records on the use and/or damage of stock or stock handling equipment, inventory for expiration dates etc. Prepare reports as required Support management in preparation for branch audits Rotate in the on-call schedule Schedule and lead meetings with team members to update on new policies/procedures, schedules and incidents Implement and support Quality initiatives throughout branch.
QUALIFICATIONS:
Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment Demonstrated Supervisory/management experience Valid Driver’s license with good driving record Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Demonstrated problem solving and communication skills Demonstrated knowledge in logistics/routing scheduling delivery methods Ability to maintain composure in stressful situations Demonstrated interpersonal skills with ability to communicate verbally and in writing Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed Must be able and willing to lead and work successfully in a team environment Demonstrated experience in materials/distribution operations Demonstrated proficiency with office technology (e.g. ERP systems, Access, Excel and Word.) and associated data analysis/diagnostic skills Demonstrated use of principles and methods for product or order fulfillment including needs assessment, product usage, and inventory control systems and processes Must have the ability to lift, push, pull and carry up to 50 lbs.
EDUCATION:
Prefer BS/BA in business or related discipline
Stryker is an equal employment opportunity/affirmative action employer committed to hiring a diverse workforce.
To read more about Stryker, please visit our website at www.stryker.jobs.
