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Customer Care Manager: ACS (Affiliated Computer Services)

Job ID29630
Company NameACS (Affiliated Computer Services)
Job CategoryCustomer Service; Technology
LocationDraper, UT • Sandy, UT
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Date PostedOctober 2, 2009 (Reposted Dec 1)
ACS (Affiliated Computer Services)
View ACS (Affiliated Computer Services) profile and job listings

Customer Care Manager



Visit the ACS webpage | Click here to see Profile

Customer Care Manager

Description


Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients.


 Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.


Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs.


Required:

Technical Helpdesk Management Experience Required

 

Big Pluses:

PMP Certification

ITIL Certification

Six Sigma Green Belt

 


College degree


3-5 years experience


 


All other duties as assigned.


ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .








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