With our commitment to innovation, our value of leadership and our drive for excellence, Broadcom is a center for entrepreneurial challenge in communications technologies. Challenge Yourself! Innovation
At Broadcom, you will be part of cutting-edge technology innovation. This is your opportunity to improve your skills and abilities by working with industry experienced leaders and a highly talented and accomplished workforce. We have an extensive and broad IP portfolio featuring over 11,000 U.S. and foreign patents and applications. This portfolio is recognized annually by IEEE as one of the top ranked portfolios among semiconductor companies. Leadership
We understand the value of change and take calculated risks to maintain our lead in communications technologies. Our leadership originates from our engineering innovators with almost 75% of our workforce covering software and hardware engineering. We excel not only in the vision of our business leaders, but also in platforms to leverage market convergence. The result is long-term success and stability in the fiscal market. Excellence
We stand behind our results-oriented culture. You will be an essential member of a small team of smart people focused on solving challenges that directly impact our business relationships. Learn what it means to be part of a team that delivers exciting technologies to the top customers worldwide. At Broadcom, you will have the opportunity to be an entrepreneur and see your talents make an immediate, measurable and lasting impact on our continued success.
Description :
BASIC FUNCTION:
Stationed at the building lobby, this position is responsible for greeting, accommodating and directing visitors and guests, answering, screening and directing incoming calls from the main switchboard, and working on administrative projects, tasks and overflow work in a courteous, professional and efficient manner.
The primary responsibility of this position is to create and maintain a professional image of the company by providing prompt, courteous, and efficient service to visitors, guests, employees and telephone callers. During business hours, the reception station must be staffed 100% of the time and all scheduling conflicts must be immediately reported to management. The receptionist is responsible for ensuring that all incoming phone calls are answered within three rings.
This position also serves an important security function by monitoring lobby traffic and reporting suspicious activity to management. This individual is responsible for verifying proper admission to the building and issuing of access badges.
The secondary responsibility of this position is to provide administrative support for various tasks, projects and department overflow work. The primary position duties referenced above should take precedence over administrative support tasks.
This position deals with a diverse group of callers and visitors as well as internal contacts at all levels of the organization. Will be exposed to company proprietary and strategic information that must not be divulged. This is a non-exempt position and the general work hours are from 8 am to 5 pm, Monday through Friday with limited over-time.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Excellent verbal and written communication skills; able to speak fluent English
· Works independently, meets attendance/punctuality requirements
· Pleasant, friendly disposition and engaging with guests, visitors and employees
· Builds rapport with customers, is committed to meeting customer expectations
· Maintains a professional appearance and disposition while on duty
· Responds timely to requests for information, service and assistance
· Ability to navigate through company directory and use other internal operating systems
· Adept at using the telephone system console and voice mail system
· Displays self-control and keeps emotions under control, even under pressure
· Attentive to detail and accuracy
· Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere
· Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad
· Adapts to new technology, learns new programs quickly, and uses computers to improve productivity
· Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
· Generally follows established procedures on routine work; requires instructions on new assignments
· Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making
· Acquires job skills and learns company policies and procedures to complete routine tasks.
CORPORATE SERVICES SUPPORT REQUIREMENTS FOR THE RECEPTIONIST POSITION:
RECEPTION, LOBBY AND SECURITY FUNCTIONS
· Greet all visitors, guests and employees entering and exiting the lobby:
· Acknowledge the individual(s) with eye contact and a smile
· Welcome the individual(s) by using a time appropriate greeting such as "Good morning", or "Good afternoon", or "Good evening"
· Create a positive impression. Always remember that as you interact with an individual, you are a representative of the organization. Maintain a positive attitude, use positive body language and dress appropriately.
· Using the Visitor Sign-In procedure as a guide, monitor guest sign-ins and distribute visitor badges:
· Ensure all Visitor Information Cards are filled out correctly
· Contact the Broadcom host employee responsible for escorting the visitor
· Prepare Visitor Card Tally reports at the end of the day
· Handle all incoming calls using the appropriate telephone dialog and procedures outlined in the Operator/Reception Training manual:
· Help to ensure all incoming calls are answered within 3 rings and processed in accordance with the operator guidelines
· Ensure that an operator is available to answer phones at all times during regular business hours
· Help to maintain confidentiality by properly screening all solicitation calls
· Develop and maintain a comprehensive knowledge of resources required to assist visitors, guests, employees and telephone callers:
· Provide directions to and from campus for airports, lodging, restaurants, and other common venues
· Coordinate transportation services for guests and employees
· Provide directions to campus dining, meeting, recreational and other common areas
· Support visitors through awareness of wait times and other personal needs, e.g. water or restrooms.
· Using the Temporary Badge Issuance procedures as a guide, distribute temporary and/or contractor access badges:
· Maintain inventory of badges assigned to building
· Notify security of any lost or stolen badges
· Prepare weekly badge audit report at the end of the week
· Maintain the lobby/reception area:
· Using the Lobby Checklist as a guide, help to maintain a professional appearance of the lobby
· Maintain a well-organized and efficient workspace
· Maintain the security of the building/site:
· Ensure all guests are properly processed and escorted
· Promptly report abnormal situations and suspicious activities to security staff
· Report Lost and Found issues to designated security staff
HUMAN RESOURCES SUPPORT
· Maintain and organize supplies for new hire welcome packages
· Take new hire badge photos and email appropriate Broadcom Staff
· Upload new hire photos onto appropriate SharePoint Site folder
· Collect necessary documents to complete I-9 form
GENERAL CORPORATE SERVICES TASKS
· Update progress report on pending issues for site and meet with Corporate Services supervisor on a biweekly basis to review
· Assist with SharePoint maintenance and re-design of site
· Provide support to multiple sites if needed
· Update and Maintain Office Resource Guide/Workbook
· Print out updated information in the Office Resource Guide/Workbook for hard copy at the reception desk
· Update changes onto SharePoint site on a quarterly or more frequent basis
· Use Remedy to create, update, track and resolve tickets as assigned
· Attend internal/external training upon approval from Corporate Services supervisor
· Provide back-up coverage and support in the absence of other administrative assistants
· Be an active member of the Corporate Services team, taking an active part in any team initiatives and assisting the management team in building and maintaining a proactive and positive team atmosphere
· Participate in monthly team meetings and/or conference calls
· Participate in training newly hired administrative staff
· Attend team events when possible
· Assist with Floor Monitoring duties as needed
· Subpoenas - clearly understand the process and handle accordingly
· Order supplies : Our receptionists order and stock Staples supplies per assigned copy room(s) and they also order copy paper for the building
· Distribute forms (gym waivers, auto detailers etc) and forward to the appropriate employee/department for action.
· Evacuation routes and Building Maps - have a clear understanding of the entire building layout (conference rooms, exiting, cafe, gym, mailroom, emergency response team, etc.) so that you can easily and efficiently direct employees.
· Wage Garnishments
· For HVAC, janitorial, electrical, and equipment issues, break room supplies, items needing repair (broken chairs, etc.) or replacement notify WorkRequest
CUSTOMER SUPPORT REQUIREMENTS FOR THE RECEPTIONIST POSITION:
MEETING COORDINATION
· Coordinate and Schedule internal meetings and events through MS Outlook and Meeting Place to include:
· Subject of meeting/event
· Required participants; ensuring that each participant is available and scheduling conflicts have been avoided
· Length of meeting/event
· Timeframe for scheduling meeting/event
· Determine meeting room requirements
· Determine and communicate conference room location
· Reserve conference room(s) in accordance with the Conference Room Reservation procedure
· Reserve conference bridge through Meeting Place; arrange password if necessary
· Order catering in accordance with the Catering procedure and guidelines
· Send meeting invitations to attendees in accordance with the Outlook Calendaring procedure ensuring all meeting requests have the appropriate participants, subject title, and conference room indicated by customers
GENERAL ADMINISTRATIVE SUPPORT
· Scan business cards and maintain Outlook contact information
· Process expense reports for employees
· Collect receipts and submit expense reports on line
· Keep copies on file, as requested
· Order business cards for customers, new and updated
· Scan and email request to corporate contact
· Assist Human Resources by uploading/entering resume data into in-house resume database
· Scan invoices for accounts payable as needed
· Sort incoming mail for mailroom
· Receive, distribute and send mail including FedEx.
· Prepare correspondence, spreadsheets, presentations or other documents as requested
TECHNOLOGIES:
· MS Office: Outlook, Excel, Word (basic level)
· Office phone system: Attendant console, voicemail, call transfer, call hold, call park, conference call, and directory search features
· ACE: Employee directory tool
· E*Track: Resume entry tool
· Automated Shipping Request (ASR): Outgoing shipment request form
· Meeting Place: Conference call scheduling
· SharePoint: Worldwide online resource tool
· Card Scan: contact management software
· Performance Management Tool: Employee goal progress online tool
SUPERVISION RECEIVED:
This employee performs under the general direction of the Corporate Services and Business Unit management
Job Requirements :
QUALIFICATIONS:
High school diploma. One or more years of related experience or equivalent combination of education and experience. Experience in a large organization preferred.
PHYSICAL DEMANDS:
· Light physical effort (lift/carry/move objects up to 20 lbs)
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