Level: 2-5 Years Experience
Job Location: Madison, WI
Job Ref Code: F09-222
About Kforce Inc.
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Kforce Inc. (Nasdaq: KFRC) is a professional staffing and solutions firm providing flexible and permanent staffing solutions in the skill areas of technology, finance & accounting, and health and life sciences.
For over 45 years, Kforce has proven itself as a source for high-quality consultants and direct hire personnel in a targeted set of knowledge-based professions. Our KnowledgeForce is comprised of over 7,000 consultants each with extensive professional, personal and technical skills. Using our nationwide presence, which includes over 1,900 staffing specialists operating in 41 major markets in North America and two in the Philippines, our Firm consistently proves that Great People really do equal Great Results.
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Job Description:
SUMMARY: The Account Manager Technology Flex is responsible and accountable for all aspects of client relations management, including cultivation, administration, and maintenance of the client relationship. This role builds solid, profitable relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust. ESSENTIAL DUTIES AND RESPONSIBILITIES: Promote Kforce services to clients by determining and implementing appropriate marketing techniques for industry and region, including; regular visits to current clients, qualify and prioritize new job orders, negotiate with client to establish appropriate bill rates, contract terms, and fees for incoming job orders, employ appropriate methodologies to facilitate the matching process from the client perspective, ensure client expectations regarding job orders are set and maintained, conduct follow-up activities with clients to ensure customer satisfaction and delivery by candidate of expected services. Identify new job order opportunities through client contacts and consultants via candidate marketing and relationship building, identify customer needs; be continuously alert and responsive to changing customer business environment and needs, prep and debrief clients; provide coaching and advice to the client through the interview process, to include counter-offers, advise clients throughout the placement process, work closely with the Recruiter in efforts related to candidate activities including quality assurance, candidate follow-up, candidate retention and extension, lead generation, re-marketing, and assignment end, develop and execute daily plan.
REQUIRED SKILLS: Demonstrate strong commitment to exceptional customer service and leadership among peers.Demonstrate strong commitment to a team environment and a client focus.Demonstrate well-developed verbal and written communication skills. Proficient at handling difficult client negotiations with professionalism and respect.Ability to develop an independent viewpoint and present a compelling business case to support recommendations.Possess sound judgment and reasoning abilities.Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks and competing influences. Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust. Ability to self-motivate and self-direct. Possess strong time management and organizational skills. Proven ability to gain access to and cultivate strong relationships with hiring managers. Aggressively look for opportunities to sustain regular contact with clients and improve client retention. Demonstrate expertise within functional discipline. Maintain courteous, professional and effective working relationships with employees at all levels of the organization. EDUCATION AND/OR EXPERIENCE: Bachelors degree plus one year of related product/business experience or equivalent combination of education and experience.
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