Front Desk Agent: Workforce Solutions

Must have experience to be considered!!

Front Desk Agent:
The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

1. Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
2. Thoroughly complete all guest transactions.
3. Promote and sell special hotel programs.
4. Interact with resort staff in a professional manner, assisting other departments with necessary information.
5. Be knowledgeable of all emergency procedures and Resort policies.
6. Maintain house bank.
7. Communicate all pertinent information to the Front Office Managers and Supervisors.
8. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
9. Solicit guest feedback via guest comment cards.
10. Cross training in PBX, concierge, and bell podium coverage.

ľ High school graduate or equivalent.
ľ Pleasant speaking voice
ľ Previous reservations and PBX experience.
ľ Excellent written and verbal skills.
ľ Must be able to type accurately (30 words per minute).

**Prior guest service or other Hospitality experience is a must. Highly professional appearance.
**Must be able to work holidays and weekends. Must be authorized to work in USA. All candidates MUST have strong Work History in order to verify references with previous employers.
**Candidates must pass a drug screen and background check. (Due to the nature of employer's business, company policy requires that candidates having criminal background will not be considered for employment.)