Call Center Customer Service Representatives: Affinity Health Plan (Formally The Bronx Health Plan/Genesis)

Call Center Customer Service Representatives

Respond promptly and accurately to the questions and problems of Members and potential Members. Achieve organizational Customer Services goals as detailed in the Customer Services Performance Plan while adhering to all applicable policies, procedures, rules and guidelines.

High School diploma/GED with 3 years experience assisting the public in health care terminology/products (Medical Billing-ICD-9/CPT coding, Provider credentialing, Medicaid, Medicare, Family Health Plus, or Child Health Plus programs) in a Hospital, Medical Facility, Doctors Office, Medical Billing Office, or Health Insurance Plan setting. Managed Care Plan experience preferred. Bilingual Spanish, French/Creole, Mandarin/Cantonese, Russian, Korean, Urdu, Hindi, Various African dialects, etc…

Proficiency with Microsoft Word/Excel as demonstrated by the effective use of both applications to accomplish work assignments. Must have the ability to work rotating shifts including weekends.

*Candidates that have the above experience detailed in their resumes will receive immediate consideration.

Position Location: 2500 Halsey Street, Bronx NY 10461, at the intersection of Commerce Avenue and Halsey Street off of Westchester Square in the Bronx, NY.

Bus Routes: Bx4, Bx8, Bx21, Bx31, Bx40, Bx42 and Pelham Express Bus Bxm74

Train Route: #6 Train to Westchester Square Train Station

Car Routes: Near Hutchinson River Parkway and Cross Bronx Expressway