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Technical Documentation Senior Manager: Juniper Networks

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Job ID903416
Company NameJuniper Networks
Job CategoryTechnology; Telecommunications
LocationSunnyvale, CA
Position TypeFull-Time, Employee
Experience10-15 Years Experience
Date PostedJanuary 15, 2008 (Reposted Nov 11)
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Reporting to the Director of Operations in Foundation Technologies, this position will lead a team of Technical Writers within FT to produce high-quality, timely documentation. This position will be responsible for building strong relations with other Technical Writing teams in the Business Groups.

Build and lead global team of FT technical writers to support JUNOS core, Network Management and other infrastructure programs and initiatives

Work closely with development, test, and customer support engineers and with marketing to gather information about new hardware and software features, research the technologies involved, and develop effective customer documentation.

Support and execute topic based structure and XML strategy. Advocate strategy and reuse of documentation with BGs and other functions such as Marketing and Customer Service.

Sponsor councils to coordinate FT and BGs on common standards and guidelines, such as Editing, Common technologies, Usability, Translation vendor & translation databases, and Print vendors.

Responsible for allocating and balancing technical writing resources to meet business needs

Foster efficiency and effectiveness of Technical Writing through Communities of Practice, process, metrics and tools

Create an atmosphere of innovation and promote professional growth

Qualifications:

10 years of project management

Excellent written and verbal communication skills

Experience and interest in networking equipment and software

Experience with XML and FrameMaker.

Master’s degree preferred

Solid track record of leading and motivating teams

Solid track record of innovative problem solving

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