Technical Documentation Senior Manager: Juniper Networks

Reporting to the Director of Operations in Foundation Technologies, this position will lead a team of Technical Writers within FT to produce high-quality, timely documentation. This position will be responsible for building strong relations with other Technical Writing teams in the Business Groups.

• Build and lead global team of FT technical writers to support JUNOS core, Network Management and other infrastructure programs and initiatives

• Work closely with development, test, and customer support engineers and with marketing to gather information about new hardware and software features, research the technologies involved, and develop effective customer documentation.

• Support and execute topic based structure and XML strategy. Advocate strategy and reuse of documentation with BGs and other functions such as Marketing and Customer Service.

• Sponsor councils to coordinate FT and BGs on common standards and guidelines, such as Editing, Common technologies, Usability, Translation vendor & translation databases, and Print vendors.

• Responsible for allocating and balancing technical writing resources to meet business needs

• Foster efficiency and effectiveness of Technical Writing through Communities of Practice, process, metrics and tools

• Create an atmosphere of innovation and promote professional growth

Qualifications:

• 10 years of project management

• Excellent written and verbal communication skills

• Experience and interest in networking equipment and software

• Experience with XML and FrameMaker.

• Master’s degree preferred

• Solid track record of leading and motivating teams