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Technical Support Analyst: Symantec

Job ID572290
Company NameSymantec
Job CategoryTechnology; Technology
LocationSpringfield, OR
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Desired Education LevelOther
Date PostedSeptember 30, 2009
Symantec
View Symantec profile and job listings

Company Overview
Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically – enabling confidence wherever information is used or stored.

Department Overview
Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce internal IT costs. Our Support organization is dedicated to resolving issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction.

Responsibilities
• Answer telephone calls and provide software support to corporate users of our network Antivirus and security products.
• Agents are expected to collect information related to product enhancement requests and document software problems from corporate users.
• Engage in various projects such as writing technical notes product documentation, training of other employees, and conducting research on customer problems

Qualifications
• Excellent customer service skills and a team focus.
• Fundamental knowledge of LAN, WAN, internetworking technologies, TCP/IP, and DNS
• Understanding of NetWare and Windows environments is desired.
• Experience with UNIX/Linux and Solaris environments helpful.
• Strong troubleshooting, follow through, interpersonal, verbal and written skills

How To Apply
To be considered for a position, please submit your resume/CV on the Symantec Careers site.(http://www.symantec.com/about/careers/search.jsp)
Symantec staffing professionals will review your qualifications against open positions.

Equal Employment Opportunity
Symantec Corporation is an Equal Opportunity Employer and welcomes diversity.

NOTE: To all recruitment firms: Symantec is not accepting agency/search firm referrals for this posting, or other postings, without prior written permission from Symantec’s Staffing organization. Symantec is not responsible for any fees related to unsolicited resumes.




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