Sr. Systems Analyst Req. 3155: California Administrative Office of the Courts

JOB TITLE: SENIOR SYSTEMS ANALYST

LOCATION: BURBANK , CA

JOB REQUISITION: 3155

DEPARTMENT MARKETING STATEMENT

Reporting to the Technical User Support and Training supervisor in the Information Services Division of the Administrative Office of the Courts, the Senior System Administrator position will provide desktop support for up to 80 computer systems, plus a full range of systems operation support for hardware and software issues for users at the AOC Southern Regional Office, including documentation and support for maintenance procedures and projects. This position will also provide temporary Audio Visual services including setup, monitoring and operation for equipment used in local administrative meetings, education programs, and teleconferences.

RESPONSIBILITIES

Under supervision, the Senior Systems Administrator serves in a lead capacity and directs the work of assigned team members.

Leadership and Direction

• Organize and assign work assignments for team members on a project or daily basis;
• Set priorities and follow up to ensure coordination and completion of assigned work;
• Train and mentor team members on work procedures and use of software;
• Provide input for hiring decisions and evaluate performance of team members; and
• Serve as subject matter expert and work independently on more complex/sensitive projects.

Equipment/System Implementation

• Using knowledge of telecommunications, network and other systems environments, install and operate systems, servers, personal computers, laptops and other peripheral equipment in a Microsoft Active Directory environment;
• Evaluate, coordinate, plan and implement software upgrades using knowledge of business application software;
• Establishes and maintains user accounts on the system;
• Support new technologies being tested and developed by the AOC; and
• May assist the Second District Court of Appeals located in Los Angeles with off-site technical support.

Maintenance, Monitoring & Troubleshooting

• Analyze system performance and maximize efficiency;
• Maintain and monitor communications between the AOC and outside agencies and vendors; and
• Oversee the creation and maintenance of an inventory for computer equipment, user accounts, configurations, software releases and associated supplies.

AV Technical Support

• Upon request, may perform technical duties at administrative meetings and education programs which include transporting, setting up, and operating a variety of audio-visual equipment such as overhead projectors, slide projectors, LCD projectors, screens, flipcharts, and laptop computers; and
• May troubleshoot equipment problems and perform simple repairs on cables, connectors, and other electronic equipment, as well as use simple testing equipment.

Organizational Skills

• Organize, prioritize and coordinate multiple work activities to meet critical deadlines.

Communication

• Create and update operating procedure manuals; and
• Prepare written reports, project plans and recommendations, as requested.
• Participate in team meetings at the AOC San Francisco office

Occasional work during non-business hours (evenings, weekends, and holidays) to respond to information systems emergencies will be required. The incumbent may be required to travel statewide, as necessary, with overnight trips of up to one week.

QUALIFICATIONS

MINIMUM EDUCATION AND EXPERIENCE

Equivalent to three years experience operating and maintaining a local area network and providing technical user support, including one year of lead experience; OR one year as a Systems Administrator II with the judicial branch.

Ability to:

• Transport equipment and materials weighing up to 60 pounds;
• Organize, prioritize and coordinate own work activities to meet critical deadlines;
• Maintain updates to operating procedure manuals;
• Maintain accurate records of work performed;
• Communicate effectively, orally and in writing.
• Establish and maintain effective working relationships with remote team members and AOC users;
• Listen, understand, and convey communications effectively, verbally and in writing;
• Contribute as a team player; and
• Ensure high level of user satisfaction with every interface.

QUALIFICATIONS

• Ability to assess user requirements and implement creative solutions;
• Experience with hardware, including HP and Dell PC’s and servers, Dell laptops/notebooks, Palm OS and Windows-based handhelds, and HP printers;
• Experience with remote access solutions & web-based technologies; and
• Experience with Symantec Antivirus/backup software.
• Experience with Windows XP/2003;
• Experience with Microsoft Office 2000 suite (Outlook, Word, Excel, PowerPoint); and
• System administration experience in a Microsoft Active Directory environment.

HOW TO APPLY

This position will remain open until filled. To complete an online application, please visit our Web site at www.courtinfo.ca.gov/careers/view.htm, select job category “Info Systems & Technology”, and search for Job Req #3155, Senior Systems Analyst. This position requires the submission of our official application and answers to Supplemental Questions.

OR

To obtain a printed application, please visit:

Administrative Office of the Courts

455 Golden Gate Avenue, 7th Floor

San Francisco, California 94102-3688

415-865-4272 Telecommunications Device for the Deaf

PAY & BENEFITS

SALARY RANGE: $5,044 - $6,440 per month

(Starting salary may vary between $5044- $5548 per month)

Some highlights of our benefits package include:

• Health/Dental/Vision benefits program
• 13 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• $110 transit pass subsidy per month
• CalPERS Retirement Plan
• 401(K) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• FlexElect Program
• Long Term Care Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)

The Administrative Office of the Courts Is an Equal Opportunity Employer.