Job Duties and Responsibilities
Business Standards:
· Contributes to company financial objectives by partnering with the Studio Manager in achieving or exceeding studio sales and profitability goals.
· Utilizes available resources to contribute to company financial objectives by achieving studio sales goals, understanding and utilizing the studio’s Profit & Loss Statement, controlling expenses (including labor expenses), and additional metrics identified as a company focus.
· Regularly reviews each employee’s performance to ensure company objectives are achieved. Partners with the Studio Manager to identify areas of opportunities and creates a SMART action plans when necessary to improve results and develop skills.
· Partners with the Studio Manager in maintaining the administrative responsibilities (i.e. New Hire/Re-Hire paperwork, schedules, and inventory).
· Monitors cash control by following and enforcing company policies and procedures and ensures compliance with bank deposit procedures.
· Contributes to the market (District/Area) by accomplishing required results as needed or assigned.
· Manages time effectively through proper planning and delegation.
· Completes studio operational requirements according to company guidelines by scheduling and assigning tasks.
· Achieves sales goals by following workflow and using company tools effectively.
· Accountable for funds in the POS system, including sales, payments, opening and closing validation.
· Maintains integrity of customer data by ensuring all team members accurately capture and entering customer information into the POS system.
· Ensures accurate sales, customer and employee data is transmitted to the Home Office by properly completing the POS system opening and closing procedures.
· In partnership with the Studio Manager, ensures studio is properly stocked with supplies and merchandise by monitoring supply levels and accurately completing scheduled inventory and cycle counts.
Team Building:
· Fosters a professional, productive, fun and rewarding studio environment that is free from any form of harassment and other forms of inappropriate behaviors.
· Maintains studio staff, which performs to the company expectations, by recruiting, selecting, interviewing, orienting and training qualified candidates.
· Conducts effective interviews to ensure candidates will be successful within the organization.
· Supports the success of each employee by partnering with the Studio Manager to develop a succession plan to ensure ongoing development of all members of the studio team.
· Consistently provides feedback, coaching, ongoing training and development to the studio team.
· Provides all team members with product knowledge to assist customers with price, product and services information, answering questions and scheduling appointments.
Customer Service:
· Ensures exceptional customer service is delivered to every customer by regularly observing the quality of service. Provides coaching and training to improve service standards.
· Ensures quality product is delivered to every customer by communicating, training and coaching photography and production standards.
· Maintains strong selling skills
· Consistently contributes to company objectives by ensuring all operating policies and procedures are followed and guarantying quality products are delivered to every customer.
· Provides an exceptional studio experience to our customers and employees that are consistent with brand standards.
· Makes customers feel welcome and comfortable in the studios by greeting them with a friendly and enthusiastic smile.
· Ensures all safety policies and procedures are consistently followed providing customers and employees a safe and clean studio environment.
Marketing:
· Partners with the Studio Manager to maintain a plan of action to ensure their studio participates in local marketing as required by the company, to include telemarketing, StarSearching, and Studio Tours.
· Partners with the local marketing team (coordinator/specialist) and utilizes the appropriate local marketing resources to find opportunities in the Mall and community and plans events to drive new business into their studio.
· Partners with the Studio Manager in managing all aspects of the Mobile Photography efforts by achieving or exceeding company goals in scheduling and completing photography sessions/tasks.
