- pB Home |
- News |
- Marketplace |
- Jobs Home |
- Post Resume |
- Featured Jobs |
- jsTV |
- Employers
|
'Apply Now' provides you with a fast and easy way to apply to a job and has many benefits over other methods of applying including:
Associate Engineer – Senior NOC Analyst: Comcast Corporation
    WAN, NOC,Network Elements, Customer facing
NETO Engineering Responsibilities: Proactive monitoring of Comcast's Commercial Network Core/Edge devices using, Spectrum - OneClick Netcool Enterprise Management System (EMS) Preside - Graphical Network Browser (GNB) Fujitsu Net Smart Quantum Bridge (QB) Vision Cisco CTC - Network Browser Service On - Ericsson eHealth Live Trend Live Exceptions Live Status Take customer calls in regards to Cell Backhaul and other products. Troubleshoot issues that are generated by EMS and Spectrum to resolution Troubleshoot issues that are reported by customer, affiliate, or other sources to resolution in regards to the Cell Backhaul and other products. Setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues in regards to Cell Backhaul products and other products. Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards Knowledge of Networks: Local Area Network (LAN) Wide Area Network (WAN) Metropolitan Area Network (MAN) Products Knowledge Metro Ethernet Standards Cell Backhaul DOCSIS 2.0 and 3.0 Standards Knowledge of Technologies, plus subject matter expert (SME) on one: Understanding of Open System Interconnection (OSI) Internet Protocols - IP Routing Protocols OSPF IGP IGRP E/BGP MPLS Domain Name System (DNS) Name Servers (NS) Spam Anti-Abuse Asynchronous Transfer Mode (ATM) Time Division Multiplexing (TDM) Wavelength Division Multiplexing (WDM) Dense Wavelength Division Multiplexing (DWDM) Coarse Wavelength Division Multiplexing (CWDM) Synchronous Optical Networking (SONET) Voice Communication Public Switch Telephone Network (PSTN) JDSU Centest Testing - T1's Type I and Type II - Products categories IP Telephony i.e. Voice Over Internet Protocol (VoIP) Open and update Tickets as needed using: Customer Relationship Management (CRM) Clarify Remedy Query network and customer circuit identifier MetaSolv Analytical/Communication/Troubleshooting Skills Update/Follow up with customers pertaining to their issues Able to analyze customer and network issues Provide service restoration status and consultation to customers Assist with alarm correlation and fault determination Work with Comcast partners and carriers Resold Services Web Tops Change Management (CM) Analyze/Process Analyze/Process CM to determine whether or not customer affecting Identify customers that may be affected and notify them Schedule CM as needed with local field operations Approve CM Project Management Perform network elements upgrade Maintain Configuration backups Accomplish the projects/tasks that are assigned on a timely fashion Able to train Tier I & II as and when required Create processes and procedure for Tier I and II for troubleshooting and ticket management as it may require Interface with Information Technology (IT) and Engineering Ensure all EMS's are upgraded to the proper code Ensure that the NOC is seeing all appropriate logs and alarms from equipment that are in production Work with IT to make appropriate improvements to the systems we use to improve NOC productivity, effectives, and efficiency. Required Skills: Requirements: Bachelors Degree or Equivalent Required CCNA Certification 3 to 6 years of experience in Telecommunication or related industry Full Understanding of PC applications i.e. Word, Excel, E-mail Strong written skills - verbal and interpersonal Respond to changes in workload and/or focus of work by modifying actions to suit business needs Able to perform to NOC standards/performance Punctual, regular and consistent attendance Other responsibility as assigned Self-initiative, flexibility, teamwork, ability to handle multiple tasks simultaneously Work as a team
Tips For A Safe Job Search: Never give your bank account information, credit card or social security number to a prospective employer. Do not accept any offers to cash checks or wire money. Click here to Learn More.
|
Find a job, post your resume, research careers at featured companies, compare salaries and get career advice on Yahoo! HotJobs. Start your job search now on Yahoo! HotJobs - thousands of jobs listed daily.